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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Guiding principles - Opportunity, demand, and value - Service value chain - Governance - Continual improvement
Topic 2: ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement)
Topic 3: Key Concepts of Service Management	- Products and services relationship - Organizations, service providers, service consumers - Value and value co-creation
Topic 4: Four Dimensions of Service Management	- Organizations and people - Value streams and processes - Information and technology - Partners and suppliers

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EXIN ITIL 4 Foundation Sample Questions (Q213-Q218):

NEW QUESTION # 213
Which service lifecycle stage provides the following values to the business?

A. Service strategy
B. Service design
C. Service operation
D. Service transition

Answer: C

NEW QUESTION # 214
What should all 'continual improvement' decisions be based on?

A. Details of how services are measured
B. A recent maturity assessment
C. Accurate and carefully analysed data
D. An up-to-date balanced scorecard

Answer: C

NEW QUESTION # 215
What is the PRIMARY use of a change schedule?

A. To support the 'incident management' practice and improvement planning
B. To plan changes and help avoid conflicts
C. To manage emergency changes
D. To manage standard changes

Answer: B

NEW QUESTION # 216
Which of the following statements is included in the 'improve' value chain activity's purpose?

A. Ensure continual engagement and good relationships with all stakeholders
B. Ensure a shared understanding of the improvement direction for services across the organization
C. Ensure the continual improvement of practices across all value chain activities
D. Ensure services continually meet expectations for quality, costs, and time to market

Answer: C

NEW QUESTION # 217
What three elements make up the Service Portfolio?

A. Customer portfolio, configuration management system and service catalogue
B. Customer portfolio, service catalogue and retired services
C. Service pipeline, service catalogue and retired services
D. Service pipeline, configuration management system and service catalogue

Answer: C

NEW QUESTION # 218
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