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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Opportunity Management	14%	- Opportunity Lifecycle 1. Stages and Forecasting 2. Products and Price Books
Sales Analytics and Reporting	12%	- Reports and Dashboards 1. Sales Performance Metrics
Lead Management	12%	- Lead Assignment and Routing 1. Lead Scoring and Conversion Rules
Sales Process Automation	20%	- Sales Processes and Record Types 1. Sales Path and Guidance 2. Approval Processes
Data Management and Integration	15%	- Data Quality and Import Tools 1. Data Loader and Import Wizard 2. Duplicate Management
Sales Productivity Features	12%	- Collaboration and Productivity Tools 1. Email Integration and Activity Management
Sales Cloud Data Model and Configuration	15%	- Standard and Custom Objects 1. Account and Contact Relationships 2. Lead Conversion Process

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q174-Q179):

NEW QUESTION # 174
The Sales Director at Cloud Kicks noticed that while Lead conversion rates were high, Opportunities were not moving through the sales cycle. many of the contacts that were converted had no phone, email, or background information captured. Which three solutions can be used to improve the quality of Leads being converted? Choose 3 answers

A. Schedule a report that notifies Lead owners daily of Leads with incomplete information.
B. Review Lead conversion mapping to ensure necessary fields are mapped correctly.
C. Implement a trigger that warns the user of incomplete information during Lead conversion.
D. Create a validation rule to check that necessary information is complete upon Lead conversion
E. Mandate that all Lead data must be reviewed prior to being created in Saesforce.
F. Update web-to-lead forms to require input fields be completed prior to submission.

Answer: B,C,F

NEW QUESTION # 175
While designing a Contact Center, which two solutions can be used to enable to manage multiple cases at the same time? Choose 2 answers

A. Interactive Voice Response
B. Live Agent
C. Computer Telephone Integration
D. Social Customer Service

Answer: B,D

NEW QUESTION # 176
A Sales Cloud implementation at Universal Containers requires a global design that involves multi-currency,
multi-language, region-specific sales processes and workflows. Which factor is important for optimizing user
adoption? Choose 2 answers

A. Developing only a standardized, global training curriculum for all users
B. Customizing the training curriculum for each specific region
C. ploying realistic training data in the corporate standard currency
D. Communicating the training plan well in advance of training start date

Answer: B,D

NEW QUESTION # 177
A consultant is preparing for a Sales Cloud deployment at Universal Containers.
Which two best practices should the consultant follow to make user training effective?
Choose 2 answers

A. Choose one training modality to simplify the user experience.
B. Conduct hands-on training for users in production.
C. Provide user training based on relevant business scenarios.
D. Include a user training milestone in the implementation plan.

Answer: A,C

NEW QUESTION # 178
Which system would a contact center integrate with in order to provide field service agents with information
needed to provide service at customer sites?

A. Order Fulfillment
B. Marketing
C. Telephony
D. Enterprise Resource Planning (ERP)

Answer: D

NEW QUESTION # 179
......

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