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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Decision Strategies and Configuration- Strategy building blocks
  • 1. Strategy results and propositions
    • 2. When, if, and decision shapes
      - Real-time decisioning
      • 1. Context handling in real time
        • 2. Event-driven decisioning
          Topic 2: Reporting and Monitoring- Performance tracking
          • 1. Decision results monitoring
            • 2. Business outcome reporting
              Topic 3: Customer Decision Hub Overview- Next-Best-Action (NBA) Framework
              • 1. Action prioritization and arbitration
                • 2. NBA decision strategies
                  - Engagement Policy Design
                  • 1. Eligibility and applicability rules
                    • 2. Constraints and suitability rules
                      Topic 4: Customer Engagement and Channels- Omnichannel delivery
                      • 1. Channel configuration
                        • 2. Customer interaction history
                          Topic 5: AI and Adaptive Analytics- Machine learning in decisioning
                          • 1. Feature impact and feedback cycles
                            • 2. Model usage in NBA
                              - Adaptive models
                              • 1. Outcome prediction and learning loops
                                • 2. Propensity scoring

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                                  Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q68-Q73):

                                  NEW QUESTION # 68
                                  U+ Bank wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
                                  What do you configure to implement this requirement?

                                  Answer: D

                                  Explanation:
                                  To implement this requirement, you need to configure a dynamic template in Customer Decision Hub. A dynamic template is a type of template that allows you to define a common action flow pattern for a group of actions that share similar characteristics, such as channel, issue, or group. You can specify which properties and components are required for each action in the group, and how they are mapped to the action flow template. This way, you can reuse the same action flow template for all the credit card actions, while still allowing some variations in their content and configuration. Verified Reference: Pega Academy - Decisioning Consultant - Creating dynamic templates


                                  NEW QUESTION # 69
                                  A revision manager needs to deploy changes from the business operations environment to production. The NBA Specialist has completed all build tasks and validated the generated artifacts. The team lead has promoted the change request to the revision manager for deployment processing.
                                  Which step should you take to push the changes to production?

                                  Answer: D


                                  NEW QUESTION # 70
                                  U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the journey, and then received an offer that is not included in any journey.
                                  Which statement explains the cause of this behavior?

                                  Answer: C

                                  Explanation:
                                  Pega Customer Decision Hub always selects and prioritizes the most relevant and valuable action for each customer at any given moment, regardless of whether the action is part of a journey or not. A journey is a way to group and organize actions that are related to a common business objective or customer need, but it does not override the Next-Best-Action strategy that determines the best action for each customer. Therefore, if a customer receives an offer that is not included in any journey, it means that the offer is more suitable and beneficial for the customer than any other offer in the journey. Verified Reference: Pega Decisioning Consultant | Pega Academy


                                  NEW QUESTION # 71
                                  Acme Retail uses Pega Customer Decision Hub to present various offers to its customers. The company notices that some high-value customers are not receiving any offers. The marketing team wants to identify these underserved customers.
                                  Which tool in Pega Customer Decision Hub can Acme Retail use to identify segments of customers who are not receiving relevant offers?

                                  Answer: C


                                  NEW QUESTION # 72

                                  U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
                                  As a decisioning architect, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
                                  Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

                                  Answer: B

                                  Explanation:
                                  Using the decision table, you can find the label for a customer with a credit score of 240 and an average balance of 35000 by following these steps:
                                  * Start from the top row and check if the customer's credit score is less than 150. If yes, then the label is Very Poor. If no, then move to the next row.
                                  * Check if the customer's credit score is less than 175 and their average balance is less than 25000. If yes, then the label is Poor. If no, then move to the next row.
                                  * Check if the customer's credit score is less than 200 and their average balance is less than 50000. If yes, then the label is Fair. If no, then move to the next row.
                                  * Check if the customer's credit score is less than 250 and their average balance is less than 75000. If yes, then the label is Good. If no, then move to the last row.
                                  * The last row applies to all other cases that do not match any of the previous conditions. The label for this row is Very Poor.
                                  In this case, the customer's credit score is not less than 150, so the first row does not apply. The customer's credit score is less than 175, but their average balance is not less than 25000, so the second row does not apply either. The customer's credit score is not less than 200, so the third row does not apply. The customer's credit score is less than 250 and their average balance is less than 75000, so the fourth row applies. Therefore, the label for this customer is Poor.


                                  NEW QUESTION # 73
                                  ......

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