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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Passing Score:	73%
Related Certifications:	SAP Certified CX Solution Advisor SAP Certified Presales Consultant
Certificate Validity Period:	5 years
Real Exam Qty:	30
Exam Duration:	60 minutes
Exam Format:	Multiple Choice, Multiple Response
Exam Price:	$500 - $700 USD
Available Languages:	English
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which application would you use to execute an email campaign for a target group?

A. SAP Service Cloud Version 2
B. SAP Customer Data Cloud
C. SAP Commerce Cloud
D. SAP Emarsys

Answer: D

NEW QUESTION # 13
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By executing marketing campaigns for product service
B. By focusing on back-end service operations
C. By providing a dedicated self-service experience as a forecast
D. By connecting and delivering data from the value chain and process flow

Answer: D

NEW QUESTION # 14
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

A. SAP Sales Cloud Version 2
B. SAP Customer Data Platform
C. SAP Commerce Cloud
D. SAP Emarsys

Answer: A

NEW QUESTION # 15
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Agent Desktop
B. Guided selling
C. Billing
D. Omnichannel experience

Answer: A,D

NEW QUESTION # 16
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to retain an existing installed base of solutions.
B. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
C. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
D. It is a strategy to keep existing solutions in the target system environment by prioritizing.

Answer: C

NEW QUESTION # 17
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