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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Data and Analytics Management17%- Data management
  • 1. Import, update, export, mass delete, backup
  • 2. Data validation and quality tools
- Reports and dashboards
  • 1. Dashboard components and sharing
  • 2. Report types, creation, customization
Agentforce AI8%- AI capabilities
  • 1. Agentforce setup and configuration
  • 2. AI features and usage guidelines
Object Manager and Lightning App Builder15%- Object customization
  • 1. Page layouts, record types, business processes
  • 2. Standard and custom objects, fields, relationships
- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
Productivity and Collaboration10%- Mobile and integrations
  • 1. AppExchange and third-party integrations
  • 2. Salesforce Mobile App capabilities
- Chatter
  • 1. Feeds, groups, collaboration features
- Activity management
  • 1. Tasks, events, calendars
Configuration and Setup15%- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options
- Company settings
  • 1. Fiscal year, business hours, currency management
  • 2. Default settings and organizational structure
- Security and access
  • 1. Password policies and login access
  • 2. Profiles, permission sets, roles and sharing rules
Sales and Marketing Applications10%- Sales Cloud features
  • 1. Lead management, conversion, assignment rules
  • 2. Opportunity management, stages, products, price books
- Marketing tools
  • 1. Campaigns, campaign influence
  • 2. Marketing automation capabilities
Service and Support Applications10%- Knowledge and Communities
  • 1. Knowledge base setup and usage
  • 2. Community configuration and access
- Case management
  • 1. Cases, queues, assignment rules, escalation rules
  • 2. Support processes and entitlements
Automation15%- Process Automation
  • 1. Flow Builder, approval processes
  • 2. Email alerts, field updates, tasks

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Salesforce Certified Administrator Sample Questions (Q81-Q86):

NEW QUESTION # 81
After Spring &39; 11 upgrade the System Administrator noticed that he can no longer see the "Report Builder" permission on profiles. Which of the following explains the scenario?

Answer: D


NEW QUESTION # 82
FILL BLANK
What objects in the Org Wide Defaults allow you to do a public read/write/transfer?

Answer:

Explanation:
Leads and cases


NEW QUESTION # 83
Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.
Which two tools should and administrator configure?
Choose 2 answers

Answer: A,C

Explanation:
Explanation
Quick actions allow you to initiate expense reports from Salesforce to an external HR system. Approval processes allow you to review the expense reports by managers and directors.
References: https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.quick_actions_overview.htm&type=5


NEW QUESTION # 84
Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers.
Which two options should be added to the Lightning record pages to achieve this?
Choose 2 answers

Answer: A,C

Explanation:
Explanation
Two options that should be added to Lightning record pages to make sales reps aware when they are speaking with high-profile customers are:
Custom Component, which can display a custom message or icon on the record page based on certain criteria such as account rating or industry. For example, an administrator can create a custom Lightning Web Component that shows a star icon on account record pages if account rating is Hot or Warm.
Component Visibility Filter, which can control when a component is visible on a record page based on field values of that record. For example, an administrator can add a component visibility filter to an existing component such as Path or Highlights Panel that makes it visible only if account rating is Hot or Warm. Highlight Panel, Action and Recommendations, and Rich Text Area are not options that can be used to make sales reps aware when they are speaking with high-profile customers. References:
https://developer.salesforce.com/docs/component-library/documentation/en/lwc/lwc.create_components
https://help.salesforce.com/s/articleView?id=sf.dynamic_forms_component_visibility.htm&type=5


NEW QUESTION # 85
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issue?

Answer: A


NEW QUESTION # 86
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