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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
Topic 2: Predictive Engagement (GPE) Implementation45%- Setup and configuration basics
- Defining customer segments and engagement strategies
- Optimization and continuous improvement
- Agent experience and real-time insights
- Creating and managing action maps
Topic 3: Predictive Routing (GPR) Implementation40%- Getting started and prerequisites
- Performance monitoring and reporting
- Data preparation and model training
- Testing, validation, and deployment
- Configuration and setup of GPR

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q87-Q92):

NEW QUESTION # 87
Which Genesys Cloud interface allows agents to view a customer's digital journey in real-time?
Response:

Answer: B


NEW QUESTION # 88
What type of metrics can be viewed in an Action Map Report?
Response:

Answer: A


NEW QUESTION # 89
Which two engagement types are typically part of a cross-channel journey?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 90
In the Journey Panel, what does the lightning bolt icon typically indicate?
Response:

Answer: B


NEW QUESTION # 91
What does the "frequency cap" setting control in an action map?
Response:

Answer: B


NEW QUESTION # 92
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