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| Section | Weight | Objectives |
|---|---|---|
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
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NEW QUESTION # 23
A software development team works in a heavily-regulated organization that is undergoing a digital transformation. The team carried out a pilot to demonstrate that CI/CD could significantly reduce the lead time for making quality changes. Although impressed with the results, the organization's leadership team has concerns and is unwilling to support the use of CI/CD until their concerns are addressed.
Which are the TWO MOST LIKELY reasons for the leadership team's concerns?
1. The pilot did not adequately address governance, risk, and
compliance issues
2. The organization is focused on innovation and lead time is not a
priority
3. Leaders desire smaller, more frequent, and more reliable deployments
4. The company's policies require that Dev, testing and Ops are
separated duties
Answer: A
Explanation:
Leadership in a heavily regulated organization would likely be concerned that the pilot did not address governance, risk, and compliance issues (1) and that company policies require separation of duties between Dev, testing, and Ops (4). These are common regulatory and control-related barriers to adopting CI/CD.
NEW QUESTION # 24
An organization is going through a digital transformation. With the increased importance of digital services, the organization needs to ensure a balance between time to market and high reliability.
How does the 'architecture management' practice support this?
Answer: A
Explanation:
The architecture management practice would recommend iteratively moving application functionality to microservices, as this reduces tight coupling, increases flexibility, and allows more frequent and safer changes to the system.
NEW QUESTION # 25
A retail organization is in the process of creating and delivering many new and changed products and services. A service to create a new website has a tight deadline, while the live 'point of sale' service has product backlogs relating to new features which would help to retain customers.
Which practice would MOST help the organization to understand the order these changes should be implemented?
Answer: A
Explanation:
Service design would most help the organization determine the order of implementing changes, as it balances requirements, priorities, and constraints to design services and changes that deliver value while meeting deadlines and customer needs.
NEW QUESTION # 26
An organization has introduced software engineering practices such as continuous integration and continuous delivery in order to accelerate the delivery of its innovative new products and services. The organization needs to balance these new ways of working and continued compliance with internal and external policies.
Which practice would MOST help the organization to achieve this?
Answer: D
Explanation:
Risk management would most help the organization balance accelerated delivery (through CI/CD) with compliance, as it ensures that risks related to internal and external policies are identified, assessed, and controlled while enabling innovation.
NEW QUESTION # 27
A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?
Answer: C
Explanation:
Evaluating how effectively users interact with information on a screen supports improvements in usability and user experience design. This directly contributes to faster development by enabling teams to refine interfaces, reduce user friction, and deliver features more efficiently based on feedback, which aligns with the high-velocity IT objective of accelerating development and delivery.
NEW QUESTION # 28
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