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SAP C-FSM-2601 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Crowd Workforce<8%- Concept and benefits of Crowd Service
- Manage crowd workforce assignments
Topic 2: Analytics and Reports<10%- Access and use reporting tools
- Generate and interpret reports for decision-making
Topic 3: Smartforms8% - 12%- Create and manage Smartform templates
- Features and use cases of Smartforms
Topic 4: Planning and Dispatching11% - 20%- Features of planning and dispatching module
- Create, assign, and manage service calls and resources
Topic 5: Mobile SAP Field Service Management Application11% - 20%- Accept, execute, and close service calls
- Features and capabilities of mobile app
Topic 6: Customer Self-Service<8%- Self-service portal and process flow
- Service request creation and execution
Topic 7: Architecture and Administration11% - 20%- Company settings, permissions, and business rules configuration
- Architectural components of SAP FSM
Topic 8: Integrations<8%- End-to-end integration scenarios
- Integration with SAP and third-party systems
Topic 9: Master Data Management<10%- Create, maintain, and integrate master data
- Components and data model of MDM

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SAP Certified - SAP Field Service Management Sample Questions (Q27-Q32):

NEW QUESTION # 27
Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.

Answer: B


NEW QUESTION # 28
Which features are offered by the Operations View dashboard included in the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.

Answer: B,D,E


NEW QUESTION # 29
How do validated partners qualify for expert status?
There are three correct answers.

Answer: B,C,D


NEW QUESTION # 30
In which cases can assignment duration prediction be used?
There are two correct answers.

Answer: A,C


NEW QUESTION # 31
Which of the following features are part of company configuration?
There are four correct answers.

Answer: B,C,D,F


NEW QUESTION # 32
......

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