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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CSDM Fundamentals | 20% | - Common Service Data Model framework
|
| Topic 2: Insight | 11% | - Reporting and visualization
|
| Topic 3: Ingest | 19% | - Data ingestion and integration
|
| Topic 4: Govern | 35% | - Data governance and lifecycle management
|
| Topic 5: Configuration | 15% | - CMDB architecture and data model
|
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NEW QUESTION # 41
A CMDB Administrator wants to remove all Linux Servers in the organization that have not been updated in six months.
Which recommended action should the Administrator take in Data Foundations?
Answer: C
Explanation:
Removing obsolete or inactive CIs from the CMDB must be handled carefully to avoid data loss, audit issues, and unintended operational impact. In ServiceNow, the recommended and governed approach is to use an archive policy.
Archive policies are designed to manage CI lifecycle cleanup based on defined conditions such as class, last updated date, lifecycle status, or operational state. In this scenario, the condition would target Linux Server CIs that have not been updated in six months. Archive policies can either archive or permanently delete records in a controlled, auditable manner, ensuring compliance with data retention and governance standards.
NEW QUESTION # 42
A CMDB Administrator wants to use the CMDB and CSDM Data Foundations Dashboards.
Where can the Administrator obtain the dashboard?
Answer: A
Explanation:
The CMDB and CSDM Data Foundations Dashboards are obtained from the ServiceNow Store as a free application. This is different from the standard CMDB Health Dashboard, which is part of the platform CMDB capability. The Data Foundations Dashboards provide guided visibility into CMDB and CSDM readiness, maturity, and remediation opportunities through metrics and playbooks. They are intended to help organizations improve CMDB quality and CSDM alignment without building custom dashboards from scratch. Option A is incorrect because this specific dashboard application is not simply active by default.
Option B is incorrect because it is not a paid Store application. Option C is incorrect because the correct source is the ServiceNow Store, not Innovation Lab. Therefore, the correct answer is D.
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NEW QUESTION # 43
A CMDB Administrator has installed aService Graph Connectorand customized ascript transform.
What will happen on subsequent upgrades if thedefault definition of the script transform is updated?
Answer: B
Explanation:
InServiceNow, Service Graph Connectors deliver data ingestion patterns usingprotected, upgrade-safe artifacts, including script transforms. When a customercustomizesa script transform provided by a Service Graph Connector, ServiceNow follows standardupdate set and upgrade behaviorto protect customer customizations.
During a subsequent upgrade, if theout-of-box (default) script transform definition changes, ServiceNowdoes not overwrite the customized version. Instead, the platform records askipped change, indicating that an update was available but intentionally not applied due to a local customization. This ensures customer-specific logic is preserved while still maintaining transparency about what changed in the newer release.
Option A is incorrect because upgrades do not halt due to customized transforms. Option C is also incorrect because Service Graph Connector upgrades proceed normally; they do not refuse to start because of customizations.
This behavior aligns with Data Foundations best practices:avoid modifying OOTB content when possible, but when customization is necessary, ensure it is protected during upgrades. Administrators should review skipped changes after upgrades to decide whether to manually adopt new OOTB logic.
Therefore, the correct answer isB - A skipped change is created and no change is made to the script transform definition.
NEW QUESTION # 44
A CMDB Administrator is reviewing the CMDB and notices that many Hardware CIs are missing serial numbers. The Administrator is concerned this may cause duplicate CIs and wants to resolve the issue quickly.
What structured guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?
Answer: B
Explanation:
When data quality issues such as missing serial numbers threaten CMDB integrity and increase the risk of duplicates, ServiceNow provides prescriptive, step-by-step remediation guidance through the CMDB Data Foundations Dashboard Playbooks.
These playbooks are specifically designed to help administrators identify root causes, assess ingestion and governance gaps, and apply corrective actions using structured remediation plays (Analyze Data, Fix Data, Govern Data). For missing serial numbers, the playbooks guide teams to review Discovery patterns, identification rules, reconciliation sources, and governance controls to ensure authoritative data capture and prevention of future issues.
The CMDB Health Dashboard Playbooks focus on health scoring and metrics, not guided remediation. CSDM Data Foundations Dashboard Playbooks is not a distinct product naming; the correct construct is CMDB Data Foundations. Now Create Playbooks provide implementation project guidance, not operational troubleshooting for live data issues.
NEW QUESTION # 45
The CMDB Configuration Management team wants to managede-duplication tasksgenerated from data ingested into the CMDB via theIdentification and Reconciliation Engine (IRE).
In which area of theCMDB Workspacecan they locate these de-duplication tasks?
Answer: B
Explanation:
InServiceNow, de-duplication tasks generated by theIdentification and Reconciliation Engine (IRE)are operational governance tasks that require action by CMDB administrators or data owners. These tasks are surfaced in a role-based and actionable manner to ensure they are addressed promptly.
Within theCMDB Workspace, such tasks are accessed via theMy Work tab, specifically under theTotal statussection. This area consolidates all actionable CMDB-related work items assigned to the user or their groups, includingduplicate CI remediation tasks, data certification tasks, attestation requests, and lifecycle governance actions generated by CMDB Data Manager and IRE processes.
Option A is incorrect because theHome tabfocuses on high-level navigation and featured actions, not task execution. Option B is also incorrect because theInsights taband feature adoption tiles providevisibility and analytics, not task management.
By centralizing de-duplication tasks inMy Work, ServiceNow ensures CMDB governance is embedded into daily operations, improving responsiveness and data quality while maintaining accountability.
Therefore, the correct answer isC - Total status under the My Work tab.
NEW QUESTION # 46
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