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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: SAP Customer Experience Solutions, Processes and Strategy	41-50%	- Business Process Integration 1. Omnichannel customer engagement 2. Integration with SAP Business Suite 3. Lead-to-cash processes - SAP CX Portfolio 1. Customer data and experience management 2. SAP Sales Cloud and Service Cloud positioning 3. SAP Commerce Cloud capabilities 4. SAP Emarsys and customer engagement
Topic 2: Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Retail customer experience scenarios 2. B2B and B2C commerce use cases 3. Customer loyalty and retention strategies
Topic 3: Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Identify competitive differentiators 2. Explain customer-centric business transformation 3. Position SAP Customer Experience portfolio value

Section

Weight

Objectives

Topic 1: SAP Customer Experience Solutions, Processes and Strategy

41-50%

- Business Process Integration

1. Omnichannel customer engagement
2. Integration with SAP Business Suite
3. Lead-to-cash processes

- SAP CX Portfolio

1. Customer data and experience management
2. SAP Sales Cloud and Service Cloud positioning
3. SAP Commerce Cloud capabilities
4. SAP Emarsys and customer engagement

Topic 2: Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Retail customer experience scenarios
2. B2B and B2C commerce use cases
3. Customer loyalty and retention strategies

Topic 3: Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Identify competitive differentiators
2. Explain customer-centric business transformation
3. Position SAP Customer Experience portfolio value

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

NEW QUESTION # 15
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can record all master data (customer, products, organization) in a central database.
B. You can migrate data using the Data Workbench.
C. You can analyze customer preferences for communication.
D. You can manage customer segments.

Answer: C

NEW QUESTION # 16
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Customer Data Cloud
B. SAP Datasphere
C. SAP Business Al
D. SAP Workzone

Answer: B

NEW QUESTION # 17
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Analytics Cloud
B. SAP Successfactors
C. SAP Customer Data Cloud
D. SAP Cloud ALM

Answer: A,C,D

NEW QUESTION # 18
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Optimize buying lifecycle
B. Innovate and stay ahead
C. Lower customer acquisition costs
D. Increased profitability
E. Improved customer satisfaction and retention

Answer: A,C,D

NEW QUESTION # 19
Which feature is available in SAP Commerce Cloud?

A. Bounce management for new prospects
B. Product catalog
C. Management for intercompany sales processes
D. Case processing with registered products

Answer: B

NEW QUESTION # 20
......

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