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| Section | Weight | Objectives |
|---|---|---|
| Collaboration with Stakeholders | 23% | - Conduct effective meetings and presentations - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities - Facilitate communication between business and technical teams |
| Customer Discovery | 17% | - Analyze current state and future state processes - Identify business needs, pain points, and objectives - Conduct stakeholder interviews and workshops - Document business requirements and user stories |
| Requirements Management | 23% | - Elicit and document functional and non-functional requirements - Validate and verify requirements with stakeholders - Prioritize requirements based on business value - Manage requirements traceability |
| User Story Development | 20% | - Manage user story backlog and prioritization - Write clear and actionable user stories - Break down epics into manageable user stories - Define acceptance criteria for user stories |
| Business Process Mapping | 17% | - Identify process gaps and improvement opportunities - Create process flow diagrams and documentation - Map current and future business processes - Analyze impact of changes on stakeholders |
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NEW QUESTION # 165
The VP of sales at Clod Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definition of a qualified lead?
What should the BA focus on?
Answer: A
Explanation:
The business analyst should focus on scheduling an all-day collaboration workshop with both teams to resolve their differences around contact management for a new Salesforce implementation. A collaboration workshop is a technique to bring together different stakeholders to share information, discuss issues, generate ideas, make decisions, or reach consensus on a topic or problem. Scheduling an all-day collaboration workshop with both teams can help identify their needs, expectations, pain points, goals, and priorities around contact management and find common ground or alignment among them. Mapping historical lead data from each team and building charts to highlight similarities is not a good option because it would not address the disconnect between the sales and marketing teams' definition of a qualified lead, which is related to contact management, not lead management. Evaluating team' skill and experience to determine how they can better align is not a good option because it would not address the disconnect between the sales and marketing teams' definition of a qualified lead, which is related to contact management, not skill or experience.
References: 1 https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst- certification-prep/collaborate-with-stakeholders
NEW QUESTION # 166
Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:
* The functionality described in the test case is working as expected.
* The stakeholder wants to change the label of several fields described in the test case.
* The stakeholder wants to add two new fields that were excluded from the test case.
Which step should the business analyst take next?
Answer: B
Explanation:
This answer suggests acknowledging the feedback, creating a new user story that includes the field changes, and asking the stakeholder to update the existing test case to show it was successfully tested as the next step for the BA after receiving this feedback from a stakeholder during user acceptance testing for a global customer service project that leverages Service Cloud. Acknowledging the feedback shows respect and appreciation for the stakeholder's input and involvement. Creating a new user story that includes the field changes helps to capture and prioritize the new requirements, and avoid scope creep or impact on other user stories. Asking the stakeholder to update the existing test case to show it was successfully tested helps to validate and document that the functionality described in the test case is working as expected. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user- stories-to-capture-requirements
NEW QUESTION # 167
During a discovery workshop, it was identified that the solution needs to meet all legal accessibility standards (for example, ADA, Section 508, WCAG, etc.).
How should a business analyst document this need and ensure it is applied universally across the solution?
Answer: B
Explanation:
Legal accessibility standards fall under non-functional requirements (NFRs), which define system constraints or quality attributes:
Applicability: NFRs like accessibility apply universally to the solution, ensuring compliance with ADA, Section 508, and WCAG standards, as mandated for many Salesforce projects.
Consistency Across Features: Documenting accessibility as an NFR ensures the requirement is enforced universally and is not tied to specific functional user stories.
Industry Alignment: Salesforce emphasizes capturing non-functional needs to meet legal and organizational standards effectively.
NEW QUESTION # 168
As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?
Answer: B
NEW QUESTION # 169
Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
* All logins must use multi-factor authentication (MFA).
* Portal pages should load within 2 seconds.
How should the BA document the items?
Answer: C
Explanation:
The items that the business analyst documented are non-functional requirements. Non-functional requirements are statements that describe how a system or solution should perform, behave, or appear, rather than what it should do or provide. Non-functional requirements can include aspects such as usability, reliability, security, availability, scalability, etc. Non-functional requirements help to ensure that the system or solution meets the quality standards and expectations of the stakeholders or users. The items that the business analyst documented are non-functional requirements because they specify how Sales Cloud should perform (portal pages should load within 2 seconds) and behave (all logins must use multi-factor authentication). References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep
/requirements-management
NEW QUESTION # 170
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