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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Public vs. private channel strategy 2. Channel naming conventions and organization 3. Channel segments and cross-org channels
Discovery	20%	- Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Workflows and Integrations	12%	- Workflow Builder 1. Custom workflow templates 2. Automate routine processes - Integrations and apps 1. Third-party integrations 2. App management and distribution
Migration and Change Management	5%	- Migration planning 1. Data migration strategies 2. Transition from other platforms - Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption
Governance and Administration	20%	- Governance framework 1. Data governance and compliance 2. Channel management policies 3. Acceptable use policies - Workspace administration 1. Guest access management 2. Roles and permissions 3. Workspace settings and policies
Security	18%	- Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration - Slack security and compliance 1. Data Loss Prevention (DLP) 2. Enterprise Key Management (EKM) 3. Retention policies and export

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Salesforce Certified Slack Consultant Sample Questions (Q63-Q68):

NEW QUESTION # 63
For a client with a global presence and teams operating across various time zones, what is a key consideration for Slack grid design as per the discovery outputs?

A. Limiting the number of channels to avoid confusion among team members in different time zones
B. Designing the grid with an emphasis on asynchronous communication tools only
C. Developing a centralized grid with region-specific channels, alongside general channels for company-wide communication
D. Creating a separate Slack workspace for each time zone to avoid overlap

Answer: C

Explanation:
For a client with a global presence, a centralized grid with region-specific channels allows for localized communication while maintaining a unified platform for the entire organization. This design accommodates time zone differences effectively while also providing channels for broader, company-wide communication.

NEW QUESTION # 64
In the event of a technical issue during Slack migration, who should the client contact first for resolution?

A. Contact Slack's customer service directly for all technical issues
B. The Partner's consulting team, as they are the primary point of contact and responsible for managing the migration
C. A third-party IT service provider not involved in the migration project
D. The client should try to resolve the issue independently before reaching out for assistance

Answer: B

Explanation:
The client should first contact the Partner's consulting team for any technical issues during migration. The Partner's team is responsible for overseeing the migration and is equipped to either resolve the issue or escalate it appropriately to Slack if necessary.

NEW QUESTION # 65
You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?

A. Grid Design Workshop
B. Key Messaging
C. Governance Session
D. Channel Strategy Session

Answer: C

Explanation:
The correct answer is C . A client's existing support model directly affects the Governance Session because governance defines how Slack is administered, who owns specific operational responsibilities, how requests are routed, how issues are escalated, and which roles are accountable for supporting users. If the current support model is centralized through IT, distributed through business-unit admins, handled through a service desk, or managed informally through champions, that structure will shape the recommended admin operating model. Option A, Key Messaging, may be influenced slightly because launch communications should explain where users get help, but messaging is not the primary deliverable affected. Option B, Channel Strategy, may include help channels, but channel naming and structure are only one part of the support model. Option D, Grid Design Workshop, focuses on workspace architecture and access, not the operational support process.
The support model belongs primarily to governance because it determines ownership, escalation, admin responsibilities, and sustainable post-launch operations.

NEW QUESTION # 66
A user reports that they are unable to send messages in Slack and sees a "message failed to send" error. What is the first troubleshooting step they should take?

A. Immediately uninstall and reinstall the Slack application on their device
B. Change their Slack password and log in again
C. Ignore the issue and try sending messages again after a few hours
D. Check their internet connection to ensure they have a stable and active connection

Answer: D

Explanation:
The first step in troubleshooting a "message failed to send" error is to check the user's internet connection. A stable and active connection is essential for Slack to function properly. This is a common issue and often the simplest solution to resolve messaging problems.

NEW QUESTION # 67
Your client is concerned about maintaining data security and compliance when migrating to Slack. What is the best practice for addressing these concerns?

A. Advise the client to avoid sharing any sensitive information on Slack to maintain security
B. Assure the client that Slack is inherently secure and no additional measures are needed
C. Recommend using third-party security tools exclusively to manage data security on Slack
D. Work with the client to understand their specific security requirements and guide them in configuring Slack's security and compliance settings accordingly

Answer: D

Explanation:
Understanding the client's specific security and compliance needs and assisting them in configuring Slack's settings to meet these requirements is the best practice. This ensures that the client's use of Slack aligns with their data security policies and compliance obligations.

NEW QUESTION # 68
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