New Launch CIPS L5M9 Exam Questions Are Out: Download And Prepare [2026]

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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Quality and Reliability Management	- Total Quality Management (TQM) 1. Quality assurance vs total quality - Failure prevention and recovery 1. Failure measurement and impact 2. Maintenance strategies and reliability improvement 3. Failure Mode and Effects Analysis (FMEA)
Operations Processes and Systems	- Four Vs of operations 1. Visibility 2. Variation in demand 3. Variety 4. Volume - Process design and analysis 1. Types of operations: manufacturing and services 2. Input–transformation–output model
Operations Strategy and Performance	- Order winners and order qualifiers 1. Competitive positioning through operations capability - Operations strategy development 1. Top-down vs bottom-up strategy perspectives 2. Stages of operations strategy evolution
Performance Improvement in Operations	- Continuous improvement approaches 1. Process improvement methodologies 2. Business process re-engineering - Performance measurement and benchmarking 1. Benchmarking techniques 2. Setting performance targets
Operations Management Concepts	- Definition and scope of operations management 1. Role of operations in supply chain efficiency and effectiveness 2. Operations as transformation process (input–transformation–output) - Performance objectives of operations 1. Quality 2. Speed 3. Dependability 4. Flexibility 5. Cost

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CIPS Operations Management Sample Questions (Q23-Q28):

NEW QUESTION # 23
The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?

A. quality function deployment
B. defining business needs
C. value engineering
D. business process re-engineering

Answer: A

Explanation:
This is Quality Function Deployment. It's a framework for ensuring that products are designed in line with what customers want/ need. P.112

NEW QUESTION # 24
What is the purpose of a quality circle?

A. to resolve problems in the workplace
B. to increase turnover
C. to mitigate risks to the organisation
D. to reduce the number of defects

Answer: A

Explanation:
A Quality Circle is a small group of employees who meet regularly to resolve problems in the workplace. This is from p.111

NEW QUESTION # 25
The Public Sector only provides Services not Goods. Is this TRUE?

A. no- the public sector may provide goods as well as services
B. no- the public sector provides goods rather than services
C. yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
D. yes- the public sector provides services such as education and health care

Answer: A

Explanation:
The statement is not true. The Public Sector can provide both goods and services. The study guide gives the example of Uganda, where the government produces bread and sugar and provides this at a subsidised rate to citizens. Most countries' Public Sector also provides services such as education and transport. Therefore option 3 is correct. P.65

NEW QUESTION # 26
Which of the following are operations management activities? Select THREE

A. development of new products
B. capacity planning
C. process selection
D. job design
E. materials management

Answer: B,C,E

Explanation:
1 2 and 4 are correct. Development of New Products would be the activity of the R&D department, and job design the activity of HR. There is a list of 10 Operations Management activities on p.12

NEW QUESTION # 27
Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO

A. employees who work on the production line
B. Information such as recipes
C. facilities such as mixing equipment and ovens
D. raw materials such as flour and sugar

Answer: A,C

Explanation:
Employees and Facilities are 'transforming resources'. Raw Materials and Information are 'transformed resources'. TransformING means they do the work of converting something into something else. TransformED means they change into something. See p.45 of the study guide for more information on this.

NEW QUESTION # 28
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