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Achieving the Salesforce Certified Service Cloud Consultant certification demonstrates your ability to design and implement service cloud solutions that meet the needs of your organization. It also shows your commitment to continuous learning and development in the Salesforce ecosystem. Salesforce Certified Service cloud consultant certification can give you a competitive advantage in the job market and increase your earning potential.

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Salesforce Service-Cloud-Consultant Exam consists of 60 multiple-choice questions, and the candidate must complete the exam within 105 minutes. Service-Cloud-Consultant exam is divided into four main sections: Industry Knowledge, Service Cloud Solution Design, Service Cloud Solution Architecture, and Service Cloud Solution Implementation.

Salesforce Certified Service cloud consultant Sample Questions (Q249-Q254):

NEW QUESTION # 249
Using Import Wizard, how many Asset records can you import at a time?

Answer: B


NEW QUESTION # 250
Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third-party help desk to provide support outside of normal business hours.
The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.
What is the recommended Experience Cloud license to meet the requirements?

Answer: D


NEW QUESTION # 251
Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to dosed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.
What is the recommended method to meet the requirements?

Answer: C

Explanation:
Explanation
When you edit an article in Salesforce Knowledge, you can choose to flag it as a new version when you publish it. This option creates a new version of the article with a new version number and keeps the previous version in an archived state. The archived version is still associated with the closed cases that it was attached to, while the new version is available for future cases. This way, you can see that a prior article version was associated with the closed cases. Verified References: [Flag an Article as a New Version When You Publish It]


NEW QUESTION # 252
The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. To research the situation, the support manager wants to know the amount of time that cases have spent within each status during their lifecycle.
Which reporting solution should a consultant recommend?

Answer: B

Explanation:
A case snapshot report is a report that shows the values of selected fields at different points in time during the case life cycle. You can use this report to see how long a case spent in each status and what changes were made to the case over time. This report can help the support manager to research the situation and identify the causes of the increase in average case age. Verified References: Create Case Snapshot Reports


NEW QUESTION # 253
Universal Containers has a case handling process that requires each case to go through a series of steps within a specified amount of time from case submission to case closure.
Which solution should a consultant recommend to meet these requirements?

Answer: B

Explanation:
To manage a case handling process that requires each case to go through a series of time-bound steps, defining entitlements and milestones is the recommended solution. This setup allows for the specification of service levels, tracking progress against defined milestones, and ensuring cases progress in a timely manner from submission to closure.


NEW QUESTION # 254
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