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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 2: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 3: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 4: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 5: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 6: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 7: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 8: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 9: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
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NEW QUESTION # 34
Which of the following statements are correct?
There are two correct answers.
Answer: A,C
NEW QUESTION # 35
A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.
Answer: A
NEW QUESTION # 36
What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
Answer: C
NEW QUESTION # 37
Which of the following is not a crowd role?
Choose the correct answer.
Answer: C
NEW QUESTION # 38
Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.
Answer: A
NEW QUESTION # 39
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