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Cisco 100-140 Exam Overview:

Certification Vendor:Cisco
Exam Name:Cisco Certified Support Technician (CCST) IT Support
Exam Number:100-140
Exam Duration:50 minutes
Real Exam Qty:40-50
Available Languages:Chinese, English, Spanish, Arabic, Japanese, French, Portuguese
Passing Score:Variable
Exam Price:$125 USD
Related Certifications:Cisco Certified Support Technician (CCST) IT Support
Certificate Validity Period:3 years
Exam Format:Multiple Choice, Multiple Response, Scenario-based Questions
Sample Questions:Cisco 100-140 Sample Questions
Exam Way:Online or in-person via Pearson VUE
Pre Condition:No formal prerequisites
Official Syllabus URL:https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 2
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 3
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 4
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q32-Q37):

NEW QUESTION # 32
A user is unable to access certain network resources which they previously had access to. You suspect an issue with their account permissions.
Which Active Directory feature should you check first to resolve this issue?

Answer: D

Explanation:
Correct Answer. C. User's group membership Group membership in Active Directory often controls access to network resources through group policies. If a user suddenly loses access, it is essential to verify if there have been any changes to their group memberships which might affect their permissions.
Option A is incorrect because the login script primarily automates the launch of programs and mapping network drives at login, rather than directly controlling access permissions.
Option B is incorrect because while the account status (enabled or disabled) affects access, the scenario suggests the user can log in but lacks specific permissions, pointing more towards group-related issues.
Option D is incorrect because password expiration would prevent the user from logging in at all, rather than affecting access to specific resources.


NEW QUESTION # 33
A business requires assistance with a cloud deployment that involves sharing resources and security standards among several organizations within the same industry.
To which cloud model should this incident be escalated?

Answer: A

Explanation:
Correct Answer. D. Community Cloud Community clouds are shared by several organizations within the same community or industry and can support shared concerns over compliance and security standards, making it suitable for businesses within the same sector.
Option A is incorrect because public clouds are generally not industry-specific and do not provide the collaborative framework of a community cloud.
Option B is incorrect as private clouds are dedicated to single organizations and do not involve resource sharing among multiple businesses.
Option C is incorrect because hybrid clouds focus on the integration of on-premises and cloud resources, not on industry-specific collaborations.


NEW QUESTION # 34
A user complains that their webcam image is very dark despite good ambient lighting. What should the technician suggest to correct this issue?

Answer: A

Explanation:
Correct Answer. B. Adjust the exposure and brightness settings on the webcam software Adjusting the webcam's software settings for exposure and brightness is the most direct way to improve image quality when the image appears dark but the ambient lighting is adequate.
Option A is incorrect. The monitor's brightness settings affect display output but do not influence the webcam's video capture.
Option C is incorrect. Graphics card drivers affect overall video output and performance but typically do not affect webcam brightness settings directly.
Option D is incorrect. While improving room lighting can help, the description indicates that ambient lighting is already good, pointing to a settings issue in the webcam software.


NEW QUESTION # 35
A MacOS user finds that their laptop battery is depleting faster than usual. The technician suspects that power settings might not be optimized.
What is the first step the technician should advise to extend battery life?

Answer: D

Explanation:
Correct Answer. B. Adjust the Energy Saver settings in System Preferences Adjusting the Energy Saver settings allows users to manage energy use more efficiently, such as reducing screen brightness automatically and setting the computer and display to sleep after a period of inactivity, thus extending battery life.
Option A is incorrect because replacing the battery is a premature action without first checking if software settings can resolve the issue Option C is incorrect as while closing applications can help, it is not as directly impactful as configuring system-wide energy settings Option D is incorrect as increasing screen brightness would actually exacerbate the problem of battery depletion


NEW QUESTION # 36
A support technician needs to instruct a remote user on how to locate the host name of their Windows 10 device using the Command Prompt.
Which of the following commands should the technician advise the user to enter?

Answer: D

Explanation:
Correct Answer. B. hostname The hostname command is specifically used to display the host name of the current device. This command provides a direct and simple way to view the host name without additional unrelated network details.
Option A is incorrect because ipconfig /all displays all the current TCP/IP network configuration values and does not specifically show the host name.
Option C is incorrect because ping localhost tests the network communication ability of the local host with itself and does not display the host name.
Option D is incorrect because netstat -r displays the routing table, which also does not provide information on the host name.


NEW QUESTION # 37
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