Certified-Business-Analyst Practice Exam Questions, Certified-Business-Analyst Valid Dumps Ppt

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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Weight	Objectives
Requirements Gathering and Management	18%	- Engage stakeholders to elicit, validate and prioritize requirements - Distinguish between scope, requirements and user stories - Document and manage requirements in version control
Change Management and Enablement	17%	- Develop change enablement strategies - Identify change impacts and risks - Support adoption and training activities
Customer Discovery	17%	- Document business processes and scope - Assess current state of existing products and processes - Understand BA roles across implementation lifecycle - Define project scope based on business strategies, goals and challenges
User Stories and Acceptance Criteria	18%	- Document and maintain user stories - Write clear, testable acceptance criteria - Define components of effective user stories
Solution Design and Documentation	18%	- Translate requirements into Salesforce solution design - Create functional specifications and design documents - Map business processes to Salesforce capabilities
Development Support and User Acceptance	12%	- Plan and execute user acceptance testing - Validate solution against requirements - Support solution development and clarify requirements

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Salesforce Certified Business Analyst Exam Sample Questions (Q172-Q177):

NEW QUESTION # 172
The development team at Universal Containers is reviewing several stories to be added to the current sprint.
The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?

A. Acceptance criteria
B. User persona
C. Definition of done

Answer: A

Explanation:
The document that the BA should review and revise to provide more clarity to the team is acceptance criteria.
Acceptance criteria are statements that define what conditions or requirements must be met for a user story or sprint to be accepted by the user or stakeholder. Acceptance criteria help to clarify the scope, functionality, and quality of the user story or sprint, provide a basis for testing and validating the work done, and ensure that it meets the user's needs and expectations. By reviewing and revising acceptance criteria for the user story about an Opportunity email alert, the BA can provide more clarity to the team about what type of testing is needed. References: https://trailhead.salesforce.com/en/content/learn/modules

NEW QUESTION # 173
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?

A. Building solution design consensus
B. Estimating the project cost
C. Validating current processes

Answer: C

NEW QUESTION # 174
Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.
As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?

A. Salesforce DX, Flow Builder, Rapid Application Development
B. Rapid Application Development, Org Development Package Development
C. Change Set Development, Org Development, Package Development

Answer: C

Explanation:
The three development models that Salesforce supports as part of Application Lifecycle Management (ALM) process are Change Set Development, Org Development, and Package Development. Change Set Development is a model that uses change sets to deploy metadata changes from one org to another org. Org Development is a model that uses scratch orgs to create and test metadata changes in isolated environments before deploying them to other orgs. Package Development is a model that uses unlocked packages to bundle and distribute metadata changes across orgs as modular applications. Rapid Application Development, Flow Builder, and Salesforce DX are not development models supported by Salesforce as part of ALM process.
References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta
https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models

NEW QUESTION # 175
The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App.
Which approach should a business analyst take to begin this process?

A. Schedule a meeting with stakeholders and create a journey map.
B. Partner with Salesforce account executives to complete discovery.
C. Develop the project plan and finalize the release date.

Answer: A

NEW QUESTION # 176
The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?

A. The project
B. The Enterprise
C. The Sponsor

Answer: B

NEW QUESTION # 177
......

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