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Salesforce Plat-Admn-202 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Salesforce Fundamentals: This section of the exam measures the skills of Salesforce Administrators and Junior Salesforce Consultants and covers the essential concepts needed to understand how Salesforce works at a foundational level. It focuses on recognizing when to use declarative tools versus programmatic customization, determining when AppExchange apps extend org capabilities, and understanding key methods for managing object, record, and field access. It also evaluates your ability to choose the right sharing model based on business needs and to apply reporting tools effectively, including report types and dashboards. Additionally, the domain reviews how to optimize the mobile experience through actions and layouts, and how Chatter can be used to support collaboration.
Topic 2
  • Data Modeling and Management: This section of the exam measures the skills of Data Analysts and Salesforce Administrators and covers the core principles of designing and maintaining Salesforce data structures. It requires selecting the correct data model in various scenarios and understanding relationship types and how they influence reporting, record access, and the user interface. It also tests knowledge of field data types and the operational impact of changing them. The section includes evaluating the use of Schema Builder and understanding the considerations involved in importing and exporting data across internal and external sources.
Topic 3
  • App Deployment: This section of the exam measures the skills of Release Managers and Salesforce Administrators and covers the application lifecycle from planning through deployment. It requires determining the appropriate strategy when working with different sandboxes and managing milestones during development. Candidates must know when to use change sets and how to troubleshoot deployment issues. The section also includes understanding the implications of using unmanaged versus managed packages and selecting the correct deployment plan for various business scenarios.
Topic 4
  • User Interface: This section of the exam measures the skills of Salesforce UI Designers and Lightning App Builders and covers the ways in which Salesforce interfaces can be customized to improve usability. It includes understanding available options for UI customization and demonstrating when to apply custom buttons, links, and actions. The domain also distinguishes between declarative and programmatic methods for incorporating Lightning components in applications, ensuring that the right approach is selected for different user interface needs.
Topic 5
  • Business Logic and Process Automation: This section of the exam measures the skills of Process Automation Specialists and Salesforce Administrators and covers the key tools Salesforce provides to automate and enforce business logic. It focuses on using formula fields, roll-up summary fields, and validation rules to meet defined requirements. Candidates must also understand approval processes and know how to select the right automation tool to prevent conflicts or errors. The domain emphasizes evaluating business requirements and recommending automation solutions that maintain system stability and accuracy.

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Role of Salesforce Plat-Admn-202 Exam Real Questions in Exam Success

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Salesforce Certified Platform App Builder Sample Questions (Q64-Q69):

NEW QUESTION # 64
Universal Containers expects impacts to operations due to increased demand. The executive team will reach out to current customers and wants to see the number of open cases for the account and parent account.
What should an app builder use to display the number of open cases on the account page?

Answer: D

Explanation:
Reference:
[Salesforce Help - Roll-up Summary Fields](https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up up_summary_fields.htm&type=5)


NEW QUESTION # 65
Cloud Kicks has a sales rep who is stating that their Contact is unavailable for other users to see within Salesforce. In which three ways can an app builder troubleshoot this issue? Choose 3 answers

Answer: B,C,D

Explanation:
The correct answers are A. Review the Contact record and ensure it is linked to an Account, C. Verify the users with the issue have access to the Contact object, and E. Confirm whether Default Organization-Wide Sharing Settings provide access to the Account.
A Contact that is not linked to an Account is treated as a private contact. Salesforce states that contacts without an account are private regardless of the sharing model, so checking whether the Contact is associated with an Account is a valid troubleshooting step.
Users also need object-level access to the Contact object. Object permissions control whether users have base-level access such as read, create, edit, and delete for an object.
Finally, Contact visibility is often affected by Account access, especially when Contact sharing is controlled by the parent Account. Organization-Wide Defaults define the default record access users have for records they do not own, so checking the Account OWD is also correct.
B is incorrect because creating a new Contact does not troubleshoot the actual sharing/security issue.
D is incorrect because creating a broad Account Sharing Rule for all records is not the first troubleshooting step and may overexpose data.


NEW QUESTION # 66
AW Computing uses a private sharing model for opportunities. Whenever
an opportunity with a type of Service Agreement is created, all users in the Service Manager role should be able to view the opportunity.
Which tool should AW Computing use to accomplish this?

Answer: C

Explanation:
Criteria-based sharing rules are the best tool to use for automatically sharing records based on specific criteria, such as the opportunity type being "Service Agreement." This rule can share opportunities with all users in a particular role, such as the Service Manager role, when the criteria are met, thereby adhering to the private sharing model while still providing necessary access.
A: Owner-based sharing rules focus on the record owner's role or group, not the record type.
C: Apex sharing is used for more complex scenarios not easily handled by declarative sharing settings.


NEW QUESTION # 67
DreamHouse Realty (DR) has many properties for sale and wants to identify the highest value of all Offer__c records on each Property__c record.
What solution should the app builder use to meet DreamHouse Realty's needs?

Answer: A

Explanation:
The solution that the app builder should use to meet DreamHouse Realty's needs is Master-Detail Child Object. A master-detail relationship can be used to create a parent-child relationship between two objects, where the child records inherit the sharing and security settings of their parent record. The app builder can create a roll-up summary field on the parent object to calculate the highest value of all child records. Option B is incorrect because Text Area (Long) is a field type that allows users to enter up to 131,072 characters on one line, which is not suitable for this requirement. Option C is incorrect because Multi-select Picklist is a field type that allows users to select multiple values from a predefined list, which is not suitable for this requirement. Option D is incorrect because Lookup Object is not a valid term, but rather Lookup Relationship, which is a type of relationship that links two objects together, but does not support roll-up summary fields.


NEW QUESTION # 68
Northern Trail Outfitters uses a custom object to track travel requests. Rangers want to have automatic posts on a record whenever a travel request has been approving Which feature should be used to accomplish this?

Answer: C

Explanation:
Feed Tracking is the correct feature because Salesforce can automatically generate feed updates when a tracked field changes on a record. Salesforce Help explains that feed tracking detects changes to tracked record fields and posts updates to the feed. It can also be configured for custom objects.
For this scenario, the app builder would track the travel request approval/status field. When the request becomes Approved, Salesforce posts that tracked change automatically on the record feed.
Why others are incorrect:
Auto-response rule sends automatic email responses, mainly for Lead/Case scenarios.
Approval process manages record approval routing, but the feature that creates automatic feed posts for field changes is Feed Tracking.
Feed quick action is manual, not automatic.


NEW QUESTION # 69
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