実用的-更新するITILFNDv5復習範囲試験-試験の準備方法ITILFNDv5リンクグローバル

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Governance - Continual Improvement - Service Value Chain - Guiding Principles
Topic 2: ITIL Management Practices	- General Management Practices Overview - Service Management Practices Overview - Technical Management Practices Overview
Topic 3: The Four Dimensions of Service Management	- Partners and Suppliers - Value Streams and Processes - Organizations and People - Information and Technology
Topic 4: Key Concepts of Service Management	- Products and Services - Value and Value Co-Creation - Organizations, Service Providers, Service Consumers

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Peoplecert ITIL Foundation (Version 5) 認定 ITILFNDv5 試験問題 (Q121-Q126):

質問 # 121
Which is an activity of the 'problem management' practice?

A. Authorization of changes to resolve the cause of problems
B. Resolution of incidents in a time that meets customer expectations
C. Restoration of normal service operation as quickly as possible
D. Prioritization of problems based on the risk that they pose

正解：D

質問 # 122
Which of the following is NOT one of the steps in value stream mapping?

A. Value stream management
B. Value stream identification
C. Mapping a 'to-be' value stream
D. Mapping of the 'as-is' value stream

正解：A

解説：
Value stream management is not one of the actual steps in value stream mapping, so option D is correct. In ITIL, value stream mapping typically includes identifying the value stream, mapping the current or "as-is" flow, analyzing bottlenecks and waste, and often designing an improved or "to- be" flow. These activities help an organization understand how work, information, and artifacts move across teams to create value. Value stream management is broader than mapping. It includes the ongoing governance, monitoring, optimization, and improvement of value streams over time. In other words, mapping is an important technique within the wider discipline of managing value streams. ITIL treats mapping as a way to visualize and analyze workflows, while management ensures performance, adaptation, and continual improvement of those workflows.

質問 # 123
What is the purpose of the 'support' activity?

A. To design service architectures
B. To discover new business opportunities
C. To build solution components
D. To assist users and maintain service performance

正解：D

解説：
The purpose of the support activity is to assist users and maintain service performance, so option A is correct. In ITIL, support focuses on helping users, managing incidents and issues, minimizing disruption, and sustaining acceptable service quality when problems occur. It works closely with other activities such as operate and deliver, but its emphasis is on responding to needs, restoring service, and reducing impact. Designing service architectures belongs to design. Building solution components belongs to build. Discovering new opportunities belongs to discover. Support is essential in maintaining trust and user confidence because it is often the activity users encounter most directly when something goes wrong or when they need help. Effective support contributes significantly to perceived service quality and the wider experience of service consumption.

質問 # 124
Which activity ensures that new or changes products are seamlessly introduced in the live environment?

A. Deliver
B. Build
C. Operate
D. Transition

正解：D

解説：
Transition is the activity that ensures new or changed products are introduced into the live environment in a controlled and seamless way, so option B is correct. In ITIL, transition bridges development and live operation. It includes planning releases, validating readiness, deploying changes, minimizing disruption, and confirming that the new or changed product can operate effectively in its target environment. Build focuses on creating or modifying solution components.
Deliver is concerned with providing services to users. Operate is about maintaining and monitoring live products and systems. Transition is essential because even a well-designed and well-built product can fail if it is introduced poorly. ITIL therefore treats transition as a distinct lifecycle activity that protects service quality, reduces risk, and supports smooth adoption of changes by both technical teams and service consumers.

質問 # 125
Which practice is MOST likely to benefit from the use of chatbots?

A. Service level management
B. Change enablement
C. Service desk
D. Continual improvement

正解：C

質問 # 126
......

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