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Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:

Section	Objectives
Topic 1: Loyalty Engagement and Promotions	- Partner and coalition loyalty programs - Campaigns and promotional incentives
Topic 2: Program Setup and Configuration	- Defining tiers, currencies, and rewards - Creating loyalty programs in Salesforce
Topic 3: Member Lifecycle Management	- Enrollment and member onboarding - Tier management and progression rules
Topic 4: Earning and Redemption Rules	- Points accrual and earning strategies - Reward redemption processes
Topic 5: Analytics and Reporting	- Loyalty program performance metrics - Reporting dashboards and insights
Topic 6: Loyalty Management Fundamentals	- Core concepts of loyalty programs - Loyalty program types and structures

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Salesforce Loyalty Management Accredited Professional Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
What is the recommended approach to creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue?

A. Create a Loyalty Process with different rules to manage every combination
B. Create a Decision Tree using Flows with a leaf for every combination
C. Create a Decision Table and define the Redemption Catalogue as business rules.
D. Create an Apex Class and implement a Redemption Catalogue engine.

Answer: C

Explanation:
For creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue, the recommended approach is to Create a Decision Table and define the Redemption Catalogue as business rules (C). A Decision Table allows for the efficient management of complex business rules and conditions, such as those involved in a multi-faceted Redemption Catalogue, providing a clear and structured method for defining redemption options based on various criteria like country, currency, and loyalty tier.

NEW QUESTION # 20
An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?

A. Create a Journal Type for each case.
B. Create a custom field on transaction journal object
C. Create a custom field on Loyalty Ledger object
D. Create a Journal Subtype for each case.

Answer: D

NEW QUESTION # 21
A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.
What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?

A. For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable Partner User' on the Account
B. Using Experience Cloud sharing sets, specify Account as the object of your sharing set
C. In the Partner Account record, 'Enable Customer User" on the Contact associated
D. Ensure the 'Allow using customer profiles for self-registration, user creation, and login' is enabled
E. Ensure the Allow using standard external profiles for self-registration, user creation, and login' is enabled

Answer: A,B

Explanation:
To ensure Loyalty members can access their program-specific records on the Loyalty Member Portal, an Administrator should:
Using Experience Cloud sharing sets, specify Account as the object of your sharing set (A): Sharing sets in Experience Cloud allow you to define access rules for external users based on their relationship to records in Salesforce. Specifying Account as the object in a sharing set can enable portal users to access their Loyalty Program information if their portal user account is linked to their Account record in Salesforce.
For the Loyalty Member, 'Enable Customer User' on the Contact or 'Enable Partner User' on the Account (D): Enabling a Customer or Partner User on the Contact or Account associated with the Loyalty Member allows that individual to access the portal. This step is crucial for granting Loyalty Program members the ability to log in and view their Loyalty Program-specific information.
Options B and C, while related to portal access and user setup, do not directly address the specific requirement of accessing Loyalty Program information. Option E is also relevant but more focused on enabling self-registration and user creation/login processes rather than directly impacting access to Loyalty record information.
Salesforce documentation on Experience Cloud and Loyalty Management would provide guidance on setting up and configuring access for Loyalty Program members to view their information on a member portal, ensuring a seamless user experience.

NEW QUESTION # 22
A company has decided to use Loyalty Management for customer retention, which will lead to increased revenue. Based on market research, the company decided to make the points available for its Loyalty Program Members after the return period of 14 days is over.
What is the best solution to meet the company ' s business requirements?

A. Enable Pending Points
B. Enable Deferred Points
C. Install App Exchange
D. Enable Escrow Points

Answer: B

NEW QUESTION # 23
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?

A. Create a Connected App in Platform
B. Create custom objects in Loyalty
C. Create Data Processing jobs
D. Create customer integration code

Answer: D

NEW QUESTION # 24
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