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Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Managing Assets	5%	- Asset Management Topics 1. Maintain and update assets and relationships
Topic 2: Managing Resources	16%	- Resource Management Topics 1. Set up and manage crews 2. Relationships between time sheets, service resources, and work orders 3. Service Territories and Members 4. Use skills, skill levels, and operating hours
Topic 3: Managing Scheduling and Optimization	28%	- Scheduling and Field Service Lifecycle 1. Understand scheduling and optimization options 2. Execute Service Appointment lifecycle 3. Use Dispatcher Console filtering options 4. Select schedule and dispatch policies
Topic 4: Managing Work Orders	23%	- Work Order Configuration 1. Apply Products and Work Order Line Items 2. Configure Work Order Milestones 3. Configure Work Order processes and parameters 4. Select appropriate Resource Preferences
Topic 5: Configuring Maintenance Plans	5%	- Maintenance Plan Topics 1. Recommend appropriate maintenance plans
Topic 6: Managing Inventory	8%	- Inventory Management Topics 1. Explain return order object model 2. Distinguish inventory models 3. Select appropriate price book model
Topic 7: Permissions and Sharing	5%	- Security and Access 1. Understand sharing of Service Appointments 2. Explain Field Service permission sets
Topic 8: Configuring Mobility	10%	- Mobile Capabilities 1. Configure Field Service mobile app settings 2. Assess customer sign-off process requirements 3. Distinguish mobile app capabilities

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Salesforce Certified Field Service Lightning Consultant Sample Questions (Q131-Q136):

NEW QUESTION # 131
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

A. Manage Attached Articles and Search the Knowledge Base.
B. Attach Knowledge Articles to Work Order Line Items Only.
C. Attach Articles to Work Orders and Work Order Line Items.
D. Include Quick Actions and Global Actions in Attached Articles.

Answer: A,C

NEW QUESTION # 132
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers

A. Review Service Appointment automation.
B. Investigate the Work Order lifecycle.
C. Verify the Dispatcher ran the Service Appointment data Job.
D. Confirm the Technician's mobile device is online.

Answer: A,D

NEW QUESTION # 133
Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?

A. Use Work Types to assign associated Articles to Work Orders.
B. Create a custom mobile app that syncs articles based on Service Appointment assignments.
C. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.
D. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

Answer: A

NEW QUESTION # 134
Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A. Service Due Date
B. Customer Working Hours
C. Service Urgency
D. Customer Entitlement

Answer: D

NEW QUESTION # 135
Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assetsdirectly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?

A. Only the primary assets related list on the work order object
B. Both the primary assets and related assets related lists on the assets object
C. Only the primary assets relatedlist on the assets object
D. Both the primary assets and related assets related lists on the work order object

Answer: C

NEW QUESTION # 136
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