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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Marketing and Engagement12%- Design and implement engagement strategies
  • 1. Email marketing journeys
  • 2. Audience segmentation
- Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts
  • 1. Lead scoring and grading
  • 2. Engagement Studio
Topic 2: Domain Expertise10%- Explain the nonprofit landscape and Salesforce solutions
  • 1. Identify key use cases for Nonprofit Cloud
  • 2. Understand basic nonprofit terminology
- Explain the Salesforce Nonprofit Success Pack (NPSP) architecture
  • 1. Understand relationships and affiliations
  • 2. Understand Account and Contact models (Individual vs. Household accounts)
Topic 3: Fundraising20%- Explain the data model and functionality for fundraising
  • 1. Understand Gift Entry and processing
  • 2. Manage Campaigns and Campaign Members
  • 3. Manage Opportunities and Recurring Donations
- Configure and implement fundraising features
  • 1. Donation rollups and soft credits
  • 2. Matching gifts
Topic 4: Constituent Engagement8%- Configure and implement constituent management
  • 1. Household and organizational relationships
  • 2. Affiliations
- Explain strategies for constituent engagement
  • 1. Manage volunteers
  • 2. Manage events
Topic 5: Analytics and Reporting15%- Explain reporting and dashboard strategies
  • 1. Fundraising reports
  • 2. Program and volunteer reports
- Configure and implement reports and dashboards
  • 1. Custom report types
  • 2. NPSP reports and dashboards
Topic 6: Implementation Strategies and Best Practices20%- Identify the appropriate solution for a given scenario
  • 1. When to use standard objects vs. NPSP objects
  • 2. When to use declarative vs. custom solutions
- Design and implement solutions for common nonprofit business processes
  • 1. Configure volunteer management
  • 2. Configure donor management
  • 3. Configure program and event management
Topic 7: Program and Service Delivery15%- Explain the data model for programs
  • 1. Service delivery and client management
  • 2. Programs, program engagements, and program cohorts
- Configure and implement program management
  • 1. Track client services and outcomes
  • 2. Manage program benefits

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Salesforce Certified Nonprofit Cloud Consultant Exam Sample Questions (Q153-Q158):

NEW QUESTION # 153
A nonprofit organization is setting up Outcome Management in Nonprofit Cloud to track the effectiveness of its job skills training program. The overall goal of the program is to reduce unemployment among its clients.
What should the organization use to represent the goal in the Outcome Management objects?

Answer: C

Explanation:
In the Outcome Management framework, there is a clear distinction between the "service" provided, the
"metric" used for measurement, and the "long-term change" desired.
To represent the "overall goal"-which in this case is the broad, systemic change of "reducing unemployment"
-the consultant must use the Outcome object. An Outcome is the North Star of the Impact Strategy; it defines the qualitative "Future State" the organization is working toward.
Key Components of the Outcome Strategy:
* Outcome (The Goal): "Reduced Unemployment" or "Economic Self-Sufficiency." This is a high-level record that acts as a container for all related measurements.
* Indicator Definition (The Metric): To see if the Outcome is being met, you need a metric, such as the
"Percentage of program graduates employed within 90 days."
* Outcome Activity: This is the link that connects the high-level Outcome to the specific Program (Job Skills Training).
* Indicator Result (The Data): This object (Option C) holds the actual numerical values (e.g., "85%") collected during a specific timeframe. It represents the proof of the goal's achievement, not the goal itself.
* Benefit (Option B): This represents the specific service delivered (e.g., "Resume Workshop").
Delivering a benefit is an activity that contributes to an outcome, but it is not the outcome itself.
By defining the goal as an Outcome, the consultant allows the organization to aggregate data from multiple programs and timeframes to see the cumulative impact they are having on unemployment in their community.


NEW QUESTION # 154
A nonprofit has a membership program it wants to manage in Salesforce.
What are two items the consultant needs to configure so the membership rollups in NPSP work properly?

Answer: B,D


NEW QUESTION # 155
A nonprofit runs a large scholarship program for high-school graduates. It wants to use Salesforce to help with accepting external scholarship applications, reviewing processes, and tracking requirements.
Which two solutions should the consultant recommend to meet this requirement?
Choose 2 answers

Answer: B,C


NEW QUESTION # 156
In the NPSP Data Import Template, the Account fields should contain which two types of information?
Choose 2 answers

Answer: B,C


NEW QUESTION # 157
A nonprofit provides after-school programs to historically underserved youth. The nonprofit wants to track each program and the status of youth enrolled in the program.
Which set of objects within the Program Management Module should a consultant use to track the programs and enrollments?

Answer: B

Explanation:
Explanation
https://trailhead.salesforce.com/content/learn/modules/program-management-with-nonprofit-cloud/manage-nonp


NEW QUESTION # 158
......

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