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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Delivery and Migration	17%	- Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities
Topic 2: Policies and Settings	22%	- Analytics and dashboard usage - Identity and access management - Slack Connect and app approval settings - Security and compliance configurations
Topic 3: Governance Structure	8%	- Define admin and owner roles - Establish governance policies - Manage workflows and processes
Topic 4: Discovery	10%	- Gather and analyze client requirements - Communicate Slack value proposition - Assess organizational readiness
Topic 5: Channel Strategy	10%	- Design channels for collaboration and workflows - Channel naming conventions and structure - Apply use cases and best practices
Topic 6: Learning and Enablement	18%	- Support adoption and troubleshoot issues - Create learning materials and resources - Design training programs for users and admins - Plan and execute rollout strategies

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Salesforce Certified Slack Consultant Sample Questions (Q94-Q99):

NEW QUESTION # 94
A non-profit organization frequently collaborates with various stakeholders via Slack Connect.
They want to ensure efficient communication while safeguarding their data. What configuration setting is most appropriate for their Slack Connect channels?

A. Allow all employees to accept Slack Connect invitations without restrictions
B. Enable unrestricted file sharing with external stakeholders through Slack Connect
C. Implement a Data Loss Prevention (DLP) integration for Slack Connect channels
D. Limit Slack Connect usage to high-level executives only

Answer: C

Explanation:
Implementing a DLP integration for Slack Connect channels helps the organization to collaborate efficiently with external stakeholders while ensuring that sensitive data is safeguarded.

NEW QUESTION # 95
If a client needs specific custom integrations developed for their Slack workspace, who should ideally take on this task?

A. The client's internal development team, since they understand their own systems better than anyone else
B. The Partner's development team, in collaboration with the client's technical team for specifications and requirements
C. An independent contractor hired specifically for this purpose
D. The Slack team, as they have comprehensive knowledge of the Slack API and its capabilities

Answer: B

Explanation:
Custom integrations should ideally be developed by the Partner's development team, as they have expertise in creating Slack integrations. Collaboration with the client's technical team is crucial to ensure that the integrations meet the specific needs and requirements of the client.

NEW QUESTION # 96
Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?

A. Ask employees to respond to messages with emoji reactions.
B. Leave posting permissions open to encourage engagement.
C. Encourage employees to delete answered questions to keep the channel organized.
D. Create a workflow where employees can engage by submitting questions.
E. Restrict posting permissions to include only the session moderators.

Answer: D,E

Explanation:
The correct answers are C and E . An AMA channel needs two things at the same time: participation and structure. A workflow for question submission gives employees an easy, consistent way to participate without flooding the channel with scattered posts. It can capture questions in a standard format and route them to moderators for review, sequencing, or grouping. Restricting posting permissions to session moderators keeps the channel clean and prevents uncontrolled side discussions, duplicate questions, or fragmented threads.
Together, these practices preserve engagement while maintaining order. Option A can be useful for lightweight feedback, but emoji reactions do not provide a structured way to ask questions. Option B is wrong because deleting answered questions destroys useful context and reduces transparency. Option D encourages participation but sacrifices organization; open posting permissions are exactly what can make a large AMA channel noisy and hard to follow. The strongest design separates question intake from moderated publishing.
Reference topic: Learning and Enablement - AMA channel design, Workflow Builder, moderated engagement, posting permissions, and organized launch communications.

NEW QUESTION # 97
A company is integrating Slack and wants to establish a structured approach for managing requests for new Slack channels. What is the best practice to handle these requests?

A. Set up a dedicated channel for channel creation requests where users can post their requests, which are then reviewed and approved by Workspace Admins
B. Implement an automated bot that approves all channel creation requests instantly
C. Allow all users to create channels freely without any approval process to encourage autonomy
D. Require users to send an email to the IT department for every channel request

Answer: A

Explanation:
A dedicated channel for channel requests with review and approval by Workspace Admins offers a structured and controlled process. It allows for oversight while also accommodating user requests in an organized manner.

NEW QUESTION # 98
A company is planning to migrate from an older communication platform to Slack. What is the most important initial step in this process?

A. Cut off access to the old communication platform to encourage a swift transition
B. Train all employees on Slack before starting the migration process
C. Immediately start migrating data to Slack without assessing the old platform
D. Conduct a thorough assessment of the current communication platform, workflows, and user needs

Answer: D

Explanation:
The initial and most crucial step in migrating to Slack is to conduct a comprehensive assessment of the existing communication platform, including current workflows and user needs. This assessment provides the necessary insight to develop a tailored migration strategy that addresses specific organizational requirements.

NEW QUESTION # 99
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