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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Operational Procedures	21%	- Communication and professionalism 1. Customer service techniques 2. SLA management 3. Incident reporting - IT service management 1. Documentation and change management 2. Backup and recovery processes 3. Disaster recovery planning - Safety and compliance 1. Privacy and regulatory compliance 2. Environmental controls 3. Workplace safety procedures
Software Troubleshooting	23%	- Operating system issues 1. Boot errors and startup problems 2. System crashes and performance issues 3. Update and driver failures - Mobile device troubleshooting 1. Connectivity and synchronization issues 2. Performance and battery problems 3. App and OS update failures - Application and security troubleshooting 1. Installation and compatibility problems 2. Security-related issues and fixes 3. Application crashes and errors
Security	28%	- Security fundamentals 1. Authentication and authorization 2. Permissions and access control 3. Zero Trust concepts - Threats and mitigation 1. Data protection and disposal 2. Malware types and removal 3. Social engineering prevention - Network and application security 1. Firewalls and security appliances 2. Encryption technologies 3. Wireless security protocols
Operating Systems	28%	- macOS, Linux, and Chrome OS basics 1. Command-line operations 2. Installation and navigation 3. System configuration and maintenance - Mobile operating systems 1. App installation and security settings 2. Android and iOS configuration 3. Mobile device management - Windows installation, configuration, and management 1. Command-line tools and scripting 2. File systems, partitions, and storage management 3. Device drivers and system updates 4. Windows 10/11 features and settings

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q304-Q309):

NEW QUESTION # 304
Which of the following malware types typically has very high computing resource usage?

A. Trojan
B. Cryptominer
C. Boot sector virus
D. Rootkit

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Cryptominersexploit system resources to mine cryptocurrency, often without user consent, leading to high CPU and GPU usage.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"Cryptomining malware can cause significant performance degradation by monopolizing system resources like CPU and GPU to mine digital currency."

NEW QUESTION # 305
A user created a document using online collaboration tools, and the document is not available on their laptop now. Which of the following should a desktop technician do to remediate the issue?

A. Synchronize the remote folder with the user's laptop.
B. Connect the user's laptop to Wi-Fi.
C. Download the file and send it to the user using instant messaging.
D. Install word processing tools on the user's laptop.

Answer: A

Explanation:
The document was created using online collaboration tools, meaning it resides in cloud storage.
To make it available on the laptop, the technician must synchronize the remote (cloud) folder with the local device, ensuring the file is downloaded and accessible.

NEW QUESTION # 306
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?

A. Knowledge base articles
B. Call categories
C. Service-level agreements
D. Standard operating procedures

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Standard Operating Procedures (SOPs) define the mandatory steps and expectations technicians must follow during support calls. This includes documentation standards such as logging user info, asset details, and issue descriptions in the ticketing system. Implementing SOPs ensures consistency and accountability.
A: SLAs define response/resolution times but not documentation practices.
B: Call categories organize types of issues but don't guide technician actions.
D: Knowledge base articles provide solutions to known problems but don't ensure proper ticket documentation.
Reference:
CompTIA A+ 220-1102 Objective 4.2: Summarize best practices associated with types of documentation and support systems information.
Study Guide Section: Documentation practices, SOPs, ticketing protocols

NEW QUESTION # 307
A technician is tasked with setting up a new laptop for a remote employee who needs to connect to the company's Windows Server domain. Which of the following operating system versions will allow the laptop to join the corporate domain?

A. Windows 11 Home
B. Windows 10 Home
C. Windows 11 Pro
D. Windows 11 SE

Answer: C

Explanation:
Domain join capability is a key Windows edition differentiator. In Quentin Docter's Windows editions comparison, Home explicitly "lacks support for... joining to a domain," while Pro "can join a Windows server domain." This applies across Windows 10/11 edition families: Home is positioned for consumers and does not include domain-join features, whereas Pro includes the business feature set.
The All-in-One guide states the same concept: "Windows Home systems cannot become part of a domain; to do that, you'll need something like Windows Pro." The Mike Meyers Lab Manual reinforces that Pro is the baseline edition for domain membership in business environments.
Given the answer choices, Windows 11 Pro is the correct selection for joining a domain.

NEW QUESTION # 308
Which of the following provides information to employees, such as permitted activities when using the organization ' s resources?

A. EULA
B. AUP
C. DRM
D. MNDA

Answer: B

Explanation:
An Acceptable Use Policy (AUP) outlines the rules and guidelines for employees or users regarding the appropriate use of company systems, resources, and internet access. It defines permitted and prohibited activities, helping to mitigate security risks and establish clear behavioral expectations.
B). MNDA (Mutual Non-Disclosure Agreement) deals with confidentiality, not usage guidelines.
C). DRM (Digital Rights Management) controls access to copyrighted content.
D). EULA (End User License Agreement) pertains to software licensing, not internal policies.
Reference:
CompTIA A+ 220-1102 Objective 4.3: Explain common safety and environmental impacts and procedures.
Study Guide Section: Organizational policies - AUP, security best practices

NEW QUESTION # 309
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