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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Weight	Objectives
Enabling Assured Conformance	7%	- Information security management, risk management, compliance
Guiding Principles and Foundational Concepts for Velocity	20%	- Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking - Ethics, safety culture, lean culture, Toyota Kata
Enabling Fast Development	15%	- Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment
High-Velocity IT Concepts and Digital Enterprise	25%	- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
Enabling Valuable Investments	15%	- Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices
Enabling Co-Created Value	8%	- Relationship management, service design, service desk practices
Enabling Resilient Operations	10%	- Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q34-Q39):

NEW QUESTION # 34
An organization wants to reduce the time it takes to deliver products to its customers.
How would the 'service validation and testing' practice contribute to this objective?

A. By including testing in the early stages of the product development lifecycle, and throughout the development
B. By improving the organization's understanding of the service and technical and information components to leverage CI/CD capabilities
C. By investigating the rate and causes of failed changes which have created delays in previous product development cycles
D. By validating the organization's customers and market conditions to create a shared understanding among the stakeholders

Answer: A

Explanation:
The service validation and testing practice contributes to faster product delivery by including testing early and continuously throughout the development lifecycle, enabling earlier detection of defects and reducing delays later in the process.

NEW QUESTION # 35
A development team consistently chooses quick fixes to meet release deadlines, knowing that these will make future changes more difficult and costly.
What is this an example of?

A. Continuous integration
B. Chaos engineering
C. Loosely coupled architecture
D. Technical debt

Answer: D

Explanation:
Technical debt is the accumulation of work that is deliberately or accidentally deferred in favour of faster delivery. Like financial debt, it accrues "interest" in the form of increased effort and risk for future changes, and if left unmanaged it undermines resilient operations and slows development.

NEW QUESTION # 36
Which high-velocity IT objective helps a digital organization to ensure that the risks it takes are aligned with the corporate direction?

A. Valuable investments
B. Co-created value
C. Assured conformance
D. Resilient operations

Answer: A

Explanation:
Valuable investments ensure that resources, initiatives, and risks taken by the organization are aligned with strategic objectives and corporate direction. This objective focuses on making sure that investment decisions deliver intended business value and remain consistent with overall organizational goals, helping to balance innovation with controlled and purposeful risk-taking.

NEW QUESTION # 37
A service provider is about to engage in a partnership with a large retailer. The service provider will integrate the retailer's systems for online shopping.
How can the 'relationship management' practice contribute to this initiative?

A. By encouraging behaviours that are consistent with the shared values of both organizations
B. By establishing the communication channels required to support the online shopping services
C. By developing an understanding of the patterns of usage of the online shopping services
D. By negotiating and agreeing with the retailer the service targets for the integrated systems

Answer: A

Explanation:
The relationship management practice contributes by encouraging behaviours consistent with the shared values of both organizations, which builds trust and collaboration - critical for a successful partnership and system integration.

NEW QUESTION # 38
A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?

A. A/B testing
B. Continuous testing
C. Minimum viable approach
D. Definition of done

Answer: A

Explanation:
A/B testing best helps the product owner decide which version of a feature to invest in by comparing different variations with real users and measuring which delivers better results or engagement.

NEW QUESTION # 39
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