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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. Retail customer experience scenarios
  • 2. B2B and B2C commerce use cases
  • 3. Customer loyalty and retention strategies
Topic 2: SAP Customer Experience Solutions, Processes and Strategy41-50%- Business Process Integration
  • 1. Lead-to-cash processes
  • 2. Integration with SAP Business Suite
  • 3. Omnichannel customer engagement
- SAP CX Portfolio
  • 1. SAP Commerce Cloud capabilities
  • 2. Customer data and experience management
  • 3. SAP Sales Cloud and Service Cloud positioning
  • 4. SAP Emarsys and customer engagement
Topic 3: Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Position SAP Customer Experience portfolio value
  • 2. Explain customer-centric business transformation
  • 3. Identify competitive differentiators

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q24-Q29):

NEW QUESTION # 24
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 25
Which solution can be used to analyze a real-time 360 view of the customer?

Answer: A


NEW QUESTION # 26
Which application would you recommend to manage the customer consent and preference lifecycle?

Answer: C


NEW QUESTION # 27
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

Answer: B,C


NEW QUESTION # 28
What is SAP Customer Data Cloud designed to do?

Answer: A


NEW QUESTION # 29
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