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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Topic 2: UX Fundamentals | 16% | - Accessibility and Inclusive Design - Branding and Visual Design Impact - Usability and Information Architecture - Human-Centered Design Principles |
| Topic 3: Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Topic 4: Discovery | 13% | - Research Methods and Tools - Salesforce UX Personas and Processes - User Needs and Requirements Gathering - Business Value of Salesforce UX |
| Topic 5: Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration |
>> Plat-UX-101 Valid Test Objectives <<
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NEW QUESTION # 55
Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible.
Which principle would represent their company strategy?
Answer: B
Explanation:
The principle that would represent Cloud Kicks' company strategy is prioritizing engagement over number of impressions.This principle is based on the intention mindset of Relationship Design, which means engaging with clear purpose and focusing on the quality of interactions rather than the quantity1. Reframing products in terms of outputs over outcomes (A) is not a Relationship Design principle, as it does not consider the value or impact of the products for the customers. Highlighting product benefits over uncovering customer needs is also not a Relationship Design principle, as it does not show empathy or understanding of the customers' problems or goals.Reference:
Embrace the Relationship Design Mindsets Unit | Salesforce Trailhead
NEW QUESTION # 56
Cloud Kicks has requested feature enhancements as a result of user acceptance testing. In which way could the changes be effectively analyzed and implemented?
Answer: B
Explanation:
The uploaded UX Designer study guide identifies C. Determine the change in scope and impact of each enhancement request as the correct answer.
User acceptance testing has produced enhancement requests, but the next step should not be to implement them immediately. The study guide first requires the team to evaluate how each requested change affects the existing solution.
Assessing scope and impact allows the team to understand whether an enhancement is minor or substantial, what parts of the solution it could affect, and how it may change the originally planned work.
Option A moves directly into prioritization. Prioritization can be useful, but the guide's answer indicates that the requests first need to be understood in terms of their impact and scope before deciding how to implement them.
Option B suggests developing all requests in a sandbox. That assumes all requests should proceed to development, which is premature before their implications have been analyzed.
The testing principle represented here is controlled response to feedback. UAT findings may reveal valid improvements, but each change should be assessed systematically before implementation so that the team understands what the enhancement means for the overall solution.
Study Guide reference/topics: User Acceptance Testing, enhancement requests, scope analysis, impact analysis, Testing.
NEW QUESTION # 57
Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using.
Which best practice should be used to provide this experience?
Answer: A
Explanation:
The correct answer is A. Create a responsive user interface, as explicitly keyed in the study guide.
The requirement is that customers should be able to manage events regardless of the device they are using.
Responsive design directly addresses this requirement by allowing the layout and content presentation to adjust according to the available viewport and device conditions.
Option B proposes separate native applications for Android and iOS. That introduces separate experiences and additional implementation paths even though the requirement is for a site that functions across devices.
Option C suggests launching two different interfaces from the same page, which similarly fragments the experience rather than creating one interface capable of adapting appropriately.
This question reinforces responsive-design concepts tested elsewhere in the study guide. Instead of assuming a fixed screen size, designers should plan layouts that can resize, reposition, wrap, or otherwise adjust as the available display area changes.
The UX benefit is continuity. Customers can perform the same underlying event-management tasks across different devices without needing to learn a substantially different interface simply because the screen dimensions have changed.
Study Guide reference/topics: Responsive Design, cross-device UX, adaptive layouts, UX Fundamentals.
NEW QUESTION # 58
A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototypesuch as based components, tokens, design patterns.
Which tool to install should need?
Answer: D
Explanation:
The tool to install that the UX Designer needs is theSketch plugin. This plugin allows the designer to quickly mock up Salesforce user interface experiences using a collection of prebuilt components, such as base components, tokens, design patterns, and more. The plugin also provides access to the Salesforce Lightning resources for their design and prototype, such as icons, fonts, colors, and images. The plugin is compatible with Sketch, a popular design tool for creating user interfaces.
1: Salesforce Lightning Design System
2: Sketch Plugin
NEW QUESTION # 59
What is one benefit of asking the user to think aloud during a user test?
Answer: A
Explanation:
The correct answer is C. Allows the user to share a raw stream of thought, as explicitly identified in the uploaded study guide.
The think-aloud technique asks users to verbalize what they are thinking while they interact with an interface or attempt a task. The value described by the study guide is that this provides researchers with access to the participant's immediate thought process.
Rather than observing only whether the user succeeds or fails, the researcher can hear what the user expects, what they find confusing, what assumptions they are making, and why they choose a particular path.
Option A is incorrect because asking someone to continuously verbalize thoughts does not necessarily create a more natural situation. It is a deliberate research technique.
Option B is also incorrect. Think-aloud does not eliminate bias from user behavior; instead, it provides additional qualitative information about the user's reasoning.
The important distinction is between observable behavior and expressed reasoning. A user may hesitate or select the wrong option, but the think-aloud stream can reveal why that behavior occurred.
The study guide therefore treats think-aloud as a way to obtain richer qualitative evidence during user testing.
Study Guide reference/topics: Think-Aloud Protocol, user testing, qualitative research, user reasoning, Testing.
NEW QUESTION # 60
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