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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: AI and arbitration	12%	- Decision optimization 1. Use AI in decisioning 2. Apply arbitration logic 3. Prioritize actions
Topic 2: Decision strategies	14%	- Strategy design 1. Use predictive analytics 2. Test decision logic 3. Build decision strategies
Topic 3: Engagement policies	15%	- Customer engagement rules 1. Customer journeys 2. Define customer engagement policies 3. Create an engagement strategy
Topic 4: Actions and treatments	12%	- Manage customer actions 1. Present a single offer on the web 2. Define an action for outbound 3. Define and manage customer actions
Topic 5: Business agility in one-to-one customer engagement	12%	- Agile customer engagement 1. Support business-driven changes 2. Adapt engagement strategies quickly 3. Optimize customer experiences
Topic 6: Next-Best-Action concepts	12%	- One-to-one customer engagement 1. Essentials of always-on outbound 2. Optimize the customer value in the contact center 3. Define the starting population 4. Customer engagement blueprint 5. Optimize the next-best-action strategy
Topic 7: Channels	10%	- Multi-channel engagement 1. Web channel configuration 2. Outbound channel setup 3. Cross-channel engagement
Topic 8: Contact policy and volume constraints	13%	- Contact governance 1. Configure contact policies 2. Apply volume constraints 3. Control customer contact frequency

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q35-Q40):

NEW QUESTION # 35
U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer on its website to the qualified customers. In preparation, the action, the treatment, and the real-time container are already created.
As a decisioning architect, you need to verify the configurations in the Channel tab of the Next-Best-Action Designer to enable the website to communicate with Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you ensure are complete in the Channel tab of the Next-Best- Action Designer? (Choose Two)

A. Define the starting population.
B. Map the real-time container to a business structure level.
C. Add contact policy rules.
D. Enable a web channel.

Answer: B,D

Explanation:
To achieve this requirement, you need to ensure that two tasks are complete in the Channel tab of the Next- Best-Action Designer: enable a web channel and map the real-time container to a business structure level. A web channel is a type of channel that allows you to deliver actions and treatments to your customers through your website or web app. You need to enable a web channel and configure its settings, such as authentication, security, and response format. A real-time container is a configuration that defines how to deliver actions and treatments to a specific channel. You need to map the real-time container that contains the Reward Card offer to a business structure level, such as Top-level or Issue-level, so that it can be available for delivery through the web channel. Verified References: [Pega Academy - Decisioning Consultant - Configuring channels],
[Pega Academy - Decisioning Consultant - Configuring real-time containers]

NEW QUESTION # 36
An NBA Specialist Is configuring the engagement policy for a new loan offer and wants to validate the policy. What is the best way for the NBA Specialist to validate the engagement policy?

A. By deploying the offer to a small group of customers
B. By reviewing the strategy simulation results
C. By reviewing the business requirements document
D. By testing the policy with a test customer

Answer: D

NEW QUESTION # 37
In a decision strategy, you can use aggregation components to____________.

A. filter actions based on priority and relevance
B. choose between actions
C. make calculations based upon a list of actions
D. set a text value to a strategy property

Answer: C

Explanation:
Aggregation components are used to perform calculations on a list of actions, such as sum, average, count, minimum, or maximum. For example, you can use an aggregation component to calculate the total value of all the actions in a group. Verified References: Pega Academy - Decisioning Consultant - Aggregating actions

NEW QUESTION # 38
MyCo, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a deaccessioning architect, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

A. A list of customer email addresses from the Test email tab
B. Preview section from the email content editor
C. Schedule an outbound run with a limited number of customers
D. A seed list from the Test email tab

Answer: D

Explanation:
To test the visualization and the rendering of the email content, including replacing of the placeholders with customer information, you use a seed list from the Test email tab. A seed list is a predefined set of customers that you can use to test your email treatments before sending them to your target audience. You can select one or more customers from the seed list and send them a test email with your treatment. You can then verify how the email looks in their inbox and how the placeholders are replaced with their actual values. Verified References: [Pega Academy - Decisioning Consultant - Testing email treatments]

NEW QUESTION # 39
MyCo, a telecom company, wants to introduce a new group of offers called Tablets for all customers. As a decisioning architect, which two valid actions do you create? (Choose Two)

A. Tablet serial number
B. Tablet operating system
C. 5% discount on the price
D. Netflix subscription for 12 months

Answer: B,C

NEW QUESTION # 40
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