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Salesforce Financial-Services-Cloud Exam Syllabus Topics:

SectionObjectives
Topic 1: Financial Accounts and Goals- Financial Data Management
  • 1. Financial Goals
  • 2. Financial Accounts
  • 3. Insurance Policies
  • 4. Assets and Liabilities
Topic 2: Client and Relationship Management- Client Lifecycle Management
  • 1. Interaction Summaries
  • 2. Referrals and Leads
  • 3. Client Onboarding
  • 4. Business Milestones
Topic 3: Implementation and Solution Design- Solution Architecture
  • 1. Deployment Best Practices
  • 2. Integration Considerations
  • 3. Business Requirement Mapping
  • 4. Scalable FSC Solution Design
Topic 4: Productivity and Automation- Workflow and Automation Features
  • 1. OmniStudio Integration
  • 2. Action Plans
  • 3. Flow Automation
  • 4. Document Checklist Items
Topic 5: Security and Compliance- Compliance Management
  • 1. Data Privacy
  • 2. Audit and Regulatory Support
  • 3. Consent Management
  • 4. Sharing and Visibility
Topic 6: Financial Services Cloud Fundamentals- Financial Services Cloud Overview
  • 1. Relationship Mapping
  • 2. Person Accounts
  • 3. Industry Data Model
  • 4. Households and Groups

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Salesforce Financial Services Cloud (FSC) Accredited Professional Sample Questions (Q168-Q173):

NEW QUESTION # 168
A user profile has login hour restrictions set to Monday through Friday 8am to 5pm. It is Tuesday and it is now 5.01 PM.
Which behavior of the application should the user expect?

Answer: D


NEW QUESTION # 169
A commercial loan due diligence process is handled by multiple individuals at Lake Tahoe Bank. Lake Tahoe Bank wants an easy way for managers to distribute the work, to understand the % completion of the due diligence process per client and report on the performance of the department to show possible bottlenecks.
What FSC feature can Lake Tahoe Bank use to track this process?

Answer: C

Explanation:
Explanation
Again, Action Plans are a feature that can help users track and manage common client processes. For a commercial loan due diligence process, users can create an Action Plan Template with tasks such as verifying income, checking credit history, appraising collateral, etc. Users can also assign different task owners and deadlines for each task to distribute the work and monitor the progress. Users can also use dashboards and reports to view the % completion of the due diligence process per client and report on the performance of the department to show possible bottlenecks.


NEW QUESTION # 170
The Salesforce Admin of Lake Tahoe Wealth Management Company needs to update an existing, published Action Plan Template to accommodate a change in the firm's annual clientreview process. What steps should the Admin take to make that change?

Answer: B

Explanation:
To update an existing, published Action Plan Template, the Admin should clone the existing Action Plan Template and make any necessary changes on the new Action Plan Template. Thisis because published Action PlanTemplates cannot be edited directly or set to inactive4. Cloning an Action Plan Template creates a copy of it with a new name and ID, which can then be modified and published4.Verified References: 4


NEW QUESTION # 171
A consultant is working with a new customer and has gained a firm understanding of their business processes and systems in preparation for implementing Salesforce Financial Services Cloud.
What should the consultant create as a deliverable for the current state business process?

Answer: B

Explanation:
To document the current state business process for implementing Salesforce Financial Services Cloud, the consultant should create an end-to-end visual map of the process using personas, systems, inputs, and outcomes. A visual map is a tool that can help illustrate the flow of a business process from start to finish, showing the steps, decisions, and dependencies involved in each stage. A visual map can also include personas, systems, inputs, and outcomes to providemore context and detail for each step of the process.
Personas are fictional characters that represent the different roles or users that participate in or interact with the process. Systems are the tools or applications that are used to perform or supportthe process. Inputs are the data or information that are required or provided for each step of the process. Outcomes are the results or outputs that are achieved or delivered by each step of the process. Verified References: : Salesforce Help Article 3 : Salesforce Help Article [4]


NEW QUESTION # 172
Which three types of Account-Account relationships are displayed in the Actionable Relationship Center?

Answer: A,B,D

Explanation:
Explanation
The following types of Account-Account relationships are displayed in the Actionable Relationship Center (ARC):
Accounts & Businesses: This type of relationship shows the accounts that are related to a business account, such as owners, partners, or beneficiaries. You can use this type of relationship to understand the ownership structure and financial interests of a business account.
Accounts & Peers: This type of relationship shows the accounts that are related to another account by a peer-to-peer relationship, such as friends, colleagues, or associates. You can use this type of relationship to identify potential referrals and cross-selling opportunities from an account's network.
Accounts & Groups: This type of relationship shows the accounts that are related to a group account, such as household members, trust members, or business group members. You can use this type of relationship to view the aggregated financial data and activities of a group account. Verified References:
Salesforce Help Article 2 : Salesforce Help Article 3 : Salesforce Help Article 4


NEW QUESTION # 173
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