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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Key Concepts of Service Management15%- Service management as a practice
- Value, value co-creation, stakeholders
- Services, service offerings, service relationships
Topic 2: Technology and Information Management10%- Role of technology in service management
- Information management principles
Topic 3: ITIL Guiding Principles15%- Start where you are
- Focus on value
- Progress iteratively with feedback
- Keep it simple and practical
- Think and work holistically
- Optimize and automate
- Collaborate and promote visibility
Topic 4: ITIL Service Value System20%- Continual improvement
- Purpose and components
- Service value chain
  • 1. Design and transition
    • 2. Obtain/build
      • 3. Plan
        • 4. Improve
          • 5. Deliver and support
            • 6. Engage
              - Governance
              Topic 5: Organizational Structure and Roles10%- Key roles and responsibilities
              - Teams and groups
              Topic 6: ITIL Practices30%- Technical management practices
              • 1. Software development and management
                • 2. Deployment management
                  • 3. Infrastructure and platform management
                    - General management practices
                    • 1. Continual improvement
                      • 2. Information security management
                        • 3. Relationship management
                          • 4. Supplier management
                            - Service management practices
                            • 1. Service level management
                              • 2. Problem management
                                • 3. Change enablement
                                  • 4. Capacity and performance management
                                    • 5. Service request management
                                      • 6. Incident management
                                        • 7. Availability management
                                          • 8. Business continuity management

                                            >> New ITILFNDv4 Test Topics <<

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                                            EXIN ITIL 4 Foundation Sample Questions (Q149-Q154):

                                            NEW QUESTION # 149
                                            Which practice balances management of risk with maximizing throughput?

                                            Answer: B


                                            NEW QUESTION # 150
                                            Which processes are responsible for the regular review of underpinning contracts?

                                            Answer: B


                                            NEW QUESTION # 151
                                            Which describes outcomes?

                                            Answer: B


                                            NEW QUESTION # 152
                                            Which service request management decisions require that policies are established?

                                            Answer: B


                                            NEW QUESTION # 153
                                            Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

                                            Answer: C


                                            NEW QUESTION # 154
                                            ......

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