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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Program and Service Delivery	15%	- Configure and implement program management 1. Track client services and outcomes 2. Manage program benefits - Explain the data model for programs 1. Service delivery and client management 2. Programs, program engagements, and program cohorts
Domain Expertise	10%	- Explain the nonprofit landscape and Salesforce solutions 1. Identify key use cases for Nonprofit Cloud 2. Understand basic nonprofit terminology - Explain the Salesforce Nonprofit Success Pack (NPSP) architecture 1. Understand Account and Contact models (Individual vs. Household accounts) 2. Understand relationships and affiliations
Analytics and Reporting	15%	- Configure and implement reports and dashboards 1. Custom report types 2. NPSP reports and dashboards - Explain reporting and dashboard strategies 1. Program and volunteer reports 2. Fundraising reports
Implementation Strategies and Best Practices	20%	- Identify the appropriate solution for a given scenario 1. When to use declarative vs. custom solutions 2. When to use standard objects vs. NPSP objects - Design and implement solutions for common nonprofit business processes 1. Configure program and event management 2. Configure donor management 3. Configure volunteer management
Fundraising	20%	- Explain the data model and functionality for fundraising 1. Manage Campaigns and Campaign Members 2. Understand Gift Entry and processing 3. Manage Opportunities and Recurring Donations - Configure and implement fundraising features 1. Donation rollups and soft credits 2. Matching gifts
Constituent Engagement	8%	- Explain strategies for constituent engagement 1. Manage events 2. Manage volunteers - Configure and implement constituent management 1. Household and organizational relationships 2. Affiliations
Marketing and Engagement	12%	- Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts 1. Lead scoring and grading 2. Engagement Studio - Design and implement engagement strategies 1. Audience segmentation 2. Email marketing journeys

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Salesforce Certified Nonprofit Cloud Consultant Exam Sample Questions (Q103-Q108):

NEW QUESTION # 103
A nonprofit fundraiser notices that some of the NPSP calculated donation summary fields on the Contact and Account records are displaying incorrect values when compared to the donations recorded for each donor.
What are three items the consultant should review to troubleshoot the issue?
Choose 3 answers

A. Salesforce Optimizer report
B. Customizable Rollups
C. Opportunity Stages
D. NPSP Health Check
E. Campaign Hierarchy

Answer: B,C,E

NEW QUESTION # 104
A nationally federated nonprofit is implementing a single Salesforce org to provide shared fundraising services to its four regional affiliates. Each affiliate and the national nonprofit must see only its own donor data.
Which Salesforce feature would enable this level of record access?

A. Criteria-based sharing
B. Record Types
C. Divisions
D. Role Hierarchy

Answer: D

Explanation:
(Role hierarchy)
https://trailhead.salesforce.com/en/content/learn/modules/data_security/data_security_records Role hierarchies ensure managers have access to the same records as their subordinates. Each role in the hierarchy represents a level of data access that a user or group of users needs.

NEW QUESTION # 105
A consultant is tasked with implementing NPSP for a UK-based nonprofit. One of their requirements is to localize the US-focused labels of some NPSP fields, such as replacing all references to Organization with Organisation. What should the consultant do to meet the requirement?

A. Override the default English labels in Translation Workbench.
B. Activate English (UK) in Language Settings.
C. Create a support case to change the label.
D. Reword the field label in Setup.

Answer: A

Explanation:
NPSP is a Managed Package. In Salesforce, you cannot simply go into Setup and change the labels of fields that are part of a managed package because those fields are "locked" to protect the package's integrity and ability to receive updates.
The Solution: Translation Workbench:
* Overriding Labels: To change "Organization" to "Organisation" (the UK spelling), the consultant must use the Translation Workbench. Even though both are English, Salesforce treats English (UK) and English (US) as different locales.
* Override Feature: Within the Translation Workbench, there is an "Override" section specifically for managed packages. The consultant selects the Nonprofit Success Pack package, chooses the object (e.
g., Account or GAU), and then enters the "New Label" for the specific field.
* Global Impact: This change is reflected across the entire user interface, including reports, list views, and page layouts, without actually modifying the underlying code of the managed package.
Why other options are incorrect:
* Reword in Setup (Option A): This works for custom fields you created, but it is blocked for fields starting with the npsp__ prefix.
* Language Settings (Option B): Activating English (UK) will change standard Salesforce labels (like
"Zip Code" to "Postcode"), but it does not automatically "UK-ize" the custom labels defined inside the NPSP managed package.
* Support Case (Option C): Salesforce support does not perform UI label customization for individual customers.

NEW QUESTION # 106
A nonprofit wants to send monthly project updates to donors who have given 10 or more times. The nonprofit wants to add new donors who meet this criteria to the newsletter campaign.
How should a consultant ensure the campaign stays current?

A. 1. Add standard roll-up fields to the Contact record to calculate total number of gifts.
2. Run the report each month filtered by this roll-up and click the Add to Campaign button.
B. 1. Create a Report of Opportunities, grouped by Primary Contact, and add a filter to exclude donors who fail to meet the criteria. 2. Run the report each month and click the Add to Campaign button.
C. 1. Create a Contact report and filter by Total Number of Gifts.
2. Run the report each month and click the Add to Campaign button.
D. 1. Create a list view of Opportunities and filter the list by Total Number of Gifts. 2. Run the list view each month and click the Add to Campaign button.

Answer: B

NEW QUESTION # 107
A nonprofit admin notices that case managers are failing to gather required information when qualifying new beneficiaries for its programs.
Which Salesforce automation tool should the nonprofit use to collect the correct data?

A. Salesforce Flow
B. Process Builder
C. Workflow
D. Approval Process

Answer: A

NEW QUESTION # 108
......

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