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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Omnichannel Communications	15%	- Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications
Service Request Management	25%	- Service catalog and entitlements - SR creation, lifecycle and processing - Milestones and action plans - SR categories, assignment rules and routing
Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Fusion Service Overview and Setup	15%	- Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which two are true characteristics about the lifecycle of a service request?

A. If required, users can manually set the "Closed" status for a service request.
B. Users can reopen a service request when the status is set to "Closed".
C. Users can reopen a service request when the status is set to "Resolved".
D. "Closed" status is set by an automatic job after a specified number of days.
E. "Customer working" is one of the five seeded status types.

Answer: C,D

NEW QUESTION # 32
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
B. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
C. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
D. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
E. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
F. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.

Answer: D

NEW QUESTION # 33
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Object workflows
B. Themes
C. Object triggers
D. UI components
E. Languages
F. Business objects
G. Pages
H. Templates

Answer: A,B,C,F,G,H

NEW QUESTION # 34
Which four statements are correct about hotkeys for Action Commands?

A. They can be assigned to a custom action script.
B. They can all be modified.
C. They allow a user to copy a service request.
D. They allow a user to escalate a service request.
E. They allow a user to forward a service request.
F. They have default values.

Answer: B,D,E,F

NEW QUESTION # 35
What is the main function of the Data Security Policies?

A. defines the actions a particular user can do
B. defines the views the application can access
C. defines the views or functionalities the user can access
D. defines the data a particular user can see and/or modify
E. defines the privileges and roles a particular user can have

Answer: C

NEW QUESTION # 36
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