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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Understand the four dimensions of service management- Organizations and People
- Information and Technology
- Value Streams and Processes
- Partners and Suppliers
Understand the activities of the service value chain- Plan
- Improve
- Obtain/Build
- Engage
- Design & Transition
- Deliver & Support
Know the purpose and key terms of 15 ITIL practices- Continual Improvement
- Problem Management
- Service Level Management
- Information Security Management
- Service Configuration Management
- Release Management
- Deployment Management
- Monitoring and Event Management
- IT Asset Management
- Supplier Management
- Service Desk
- Relationship Management
- Change Control
- Service Request Management
- Incident Management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Progress iteratively with feedback
- Collaborate and promote visibility
- Keep it simple and practical
- Think and work holistically
- Optimize and automate
- Start where you are
- Focus on value
Understand the purpose and components of the ITIL service value system- Continual Improvement
- Practices
- Service Value Chain
- Guiding Principles
- Governance
Understand the key concepts of service management- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
- Describe the key concepts of creating value with services

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EXIN ITIL 4 Foundation Sample Questions (Q314-Q319):

NEW QUESTION # 314
Which ITIL concept helps an organization to make good decisions?

Answer: A


NEW QUESTION # 315
What is NOT within the scope of service catalogue management?

Answer: A


NEW QUESTION # 316
Which role approves the cost of services?

Answer: C


NEW QUESTION # 317
Which dimension considers data security and privacy?

Answer: C


NEW QUESTION # 318
Which are objectives of problem management?
1. Eliminate recurring incidents
2. Minimize the impact of incidents that cannot be prevented
3. Increase visibility and communication of incidents
4. Provide a trigger for the raising of incidents

Answer: A


NEW QUESTION # 319
......

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