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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales and Marketing Applications | 10% | - Forecasts and sales processes - Lead and opportunity management - Campaigns and products |
| Topic 2: Object Manager and Lightning App Builder | 20% | - Fields, relationships, and schema - Lightning record pages and components - Lightning App Builder and page layouts - Standard and custom objects |
| Topic 3: Workflow/Process Automation | 15% | - Approval processes - Automation best practices - Salesforce Flow |
| Topic 4: Data and Analytics Management | 17% | - Data security and quality - Data validation and deduplication - Data import/export tools - Reports and dashboards |
| Topic 5: Service and Support Applications | 10% | - Knowledge and support tools - Entitlements and service contracts - Case management |
| Topic 6: Productivity and Collaboration | 10% | - Email and calendar integration - Activities, tasks, and events - Chatter configuration |
| Topic 7: Configuration and Setup | 15% | - User management and security - Sharing model and access controls - Profile and permission sets - Company and org settings |
| Topic 8: Agentforce AI | 8% | - Use cases and limitations - AI assistant configuration |
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NEW QUESTION # 221
Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement?
Answer: D
Explanation:
Explanation
Big Deal Alerts are notifications that are sent to users when an opportunity reaches a certain amount, probability, or stage. They can be configured by administrators to alert sales reps or managers when they have a high likelihood of winning a big deal. Key Deals are a feature of Einstein Opportunity Scoring that shows the top opportunities based on their score and stage, but they do not send notifications. Activity Timeline is a component of Lightning Experience that shows the past and upcoming activities related to a record, but it does not notify users of big deals. Performance chart is a type of report chart that shows how well users or teams are performing against their goals, but it does not alert users of big deals. References:
https://help.salesforce.com/s/articleView?id=sf.forecasts3_big_deal.htm&type=5
NEW QUESTION # 222
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?
Answer: C
Explanation:
Explanation
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5
NEW QUESTION # 223
AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?
Answer: B
Explanation:
Explanation
Contacts to multiple accounts is a feature thatallows you to associate a single contact with multiple accounts, both business and person accounts. This way, you can maintain the historical accuracy of the contact record without creating duplicate records for each account.
References:https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm&type=5
NEW QUESTION # 224
Which tool should an administrator use to review recent configuration changes made in their org?
Answer: D
Explanation:
Explanation
Setup audit trail is a tool thatallows administrators to review recent configuration changes made in their org. It shows a list of up to 180 days of setup changes made by anyone in the org, including the date, time, user, and type of change. It can help administrators track who made whatchanges and when, and troubleshoot any issues caused by configuration changes. Critical updates are notifications that inform administrators of new features or enhancements that may impact their org; they do not show configuration changes made by users. Debug logs are records of database operations, system processes, and errors that occur when executing a transaction or running unit tests; they do not show configuration changes made by users either. Field history tracking is a feature that allows administrators to track changes to the values of certain fields on records; it does not show configuration changes made in setup.
References:https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5
NEW QUESTION # 225
The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?
Choose 2 answers
Answer: B,D
NEW QUESTION # 226
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