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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Productivity and Collaboration	10%	- Activity management 1. Tasks, events, calendars - Mobile and integrations 1. Salesforce Mobile App capabilities 2. AppExchange and third-party integrations - Chatter 1. Feeds, groups, collaboration features
Automation	15%	- Process Automation 1. Flow Builder, approval processes 2. Email alerts, field updates, tasks
Data and Analytics Management	17%	- Data management 1. Data validation and quality tools 2. Import, update, export, mass delete, backup - Reports and dashboards 1. Report types, creation, customization 2. Dashboard components and sharing
Service and Support Applications	10%	- Case management 1. Support processes and entitlements 2. Cases, queues, assignment rules, escalation rules - Knowledge and Communities 1. Knowledge base setup and usage 2. Community configuration and access
Agentforce AI	8%	- AI capabilities 1. AI features and usage guidelines 2. Agentforce setup and configuration
Configuration and Setup	15%	- User interface configuration 1. Declarative customization options 2. Navigation and global settings - Company settings 1. Default settings and organizational structure 2. Fiscal year, business hours, currency management - Security and access 1. Password policies and login access 2. Profiles, permission sets, roles and sharing rules
Sales and Marketing Applications	10%	- Marketing tools 1. Marketing automation capabilities 2. Campaigns, campaign influence - Sales Cloud features 1. Opportunity management, stages, products, price books 2. Lead management, conversion, assignment rules
Object Manager and Lightning App Builder	15%	- Lightning App Builder 1. Custom Lightning pages and components 2. App navigation and customization - Object customization 1. Standard and custom objects, fields, relationships 2. Page layouts, record types, business processes

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Salesforce Certified Administrator Sample Questions (Q29-Q34):

NEW QUESTION # 29
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?

A. Escalation Rules
B. Assignment Rules
C. Workflow Rules
D. Case Rules

Answer: B

Explanation:
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References: https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5

NEW QUESTION # 30
Users at Universal Containers would like to visually see the sales stages on an Opportunity page. The administrator is configuring path for Opportunities.
Which is an important consideration for path configuration?

A. Kanban views for Path must be configured manually.
B. The Owner field can be edited in the key fields Panel.
C. Celebrations are unable to be added to a path.
D. Path can include guidance and key fields for each stage.

Answer: D

NEW QUESTION # 31
The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.
What should the administrator utilize to satisfy the request?

A. Process builder
B. Task assignment
C. Workflow rule
D. Flow builder

Answer: C

Explanation:
To automate an outbound message, the administrator should use a workflow rule that defines the criteria for sending the message and the actions to perform when those criteria are met. One of the actions available for workflow rules is sending an outbound message to a designated endpoint URL with specified fields as parameters. Process builder, task assignment, and flow builder are not able to send outbound messages directly. References: https://help.salesforce.com/s/articleView?id=sf.workflow_define.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.workflow_action_outboundmessaging.htm&type=5

NEW QUESTION # 32
Universal Containers has a private sharing model for Opportunities and uses Opportunity Teams. Criteria- based sharing rules are not used. A sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in the same rile. The Salesforce administrator activates the old user record. The user is added to the same default Opportunity Teams, but is no longer able to see the same records the user worked on before leaving the company.
What is the likely cause?

A. The Stage of the Opportunity records was changed to Closed Lost.
B. The Record Type of the Opportunity records was changed.
C. Permission sets were removed when the user was deactivated.
D. The records were manually shared with the user.

Answer: D

NEW QUESTION # 33
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?

A. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.Select the appropriate email template for each rule entry.
B. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
C. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
D. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.

Answer: A

Explanation:
Explanation
Auto-response rules are used to automatically send email responses to lead or case submissions based on the criteria you define. You can create one auto-response rule per object (lead or case) and configure multiple rule entries with different criteria and actions within that rule. To meet the requirement of sending different email notifications based on case priority, you need to create one auto-response rule for cases and configure three rule entries with filters for low-priority, medium-priority, and high-priority cases respectively. Then you need to select the appropriate email template for each rule entry action. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadsautor.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_casesautor.htm&type=5

NEW QUESTION # 34
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