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Salesforce Salesforce-Communications-Cloud Prüfungsplan:

Thema	Einzelheiten
Thema 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Thema 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Thema 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Salesforce-Communications-Cloud Prüfungsfragen mit Lösungen (Q20-Q25):

20. Frage
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
B. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
C. Add the delivery zip code customer field as a header in the pricing calculation matrix
D. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

Antwort: C

Begründung:
If requirement is to have static calculation, then use Hook implementation If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.

21. Frage
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
*Product must be grouped during decomposition in order to send products to the billing system based on location
*After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A. Use the CPQ multisite feature and group the service locations and create orders for each group
B. Split the order into multiple order and group order items based on the service location
C. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
D. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

Antwort: B,C,D

Begründung:
For UC ' s requirement to group products during decomposition based on location and send codes to the billing system, splitting the order into multiple orders based on service location (A), creating a unique decomposition for each service with its own fulfillment request and callout task (B), and creating an orchestration scenario for each grouped order item after splitting the order (D) are recommended steps. This approach ensures that products are grouped and processed according to location, allowing for efficient and accurate billing system integration.References:Salesforce Communications Cloud documentation on order management, decomposition, and orchestration.

22. Frage
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. Migrating millions of records will cause Order Management to fail during processing due to large volume
B. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
C. Migrating millions of records may reduce query performance due to large data volumes
D. Migrating Assets instead of orders would provide more business Value.
E. This would require migrating all products sold within last 5 years, including those that are no longer sold.

Antwort: B,C,E

Begründung:
When considering migrating millions of orders, consultants should be aware of potential impacts on system performance (C) and the necessity of including all relevant products in the migration (D). While Salesforce can handle large data volumes, it ' s crucial to coordinate with Salesforce support (A) to ensure system stability and performance during extensive data migrations. Migrating assets might provide more business value (E), but this depends on the specific business needs and data relevance.References:Salesforce best practices for large data volume management and migration strategies.

23. Frage
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
B. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
C. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
D. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product

Antwort: D

Begründung:
For UC ' s requirement to reuse the same modem for additional VOIP lines, creating an M:1 decomposition relationship between TV and VOIP to the modem and setting the scope to account on the modem technical product (D) is the most effective solution. This ensures that the modem is associated with the account level, allowing for its reuse across multiple services without unnecessary duplication.References:Salesforce Communications Cloud documentation on product catalog management and technical inventory.

24. Frage
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A. Use Digital Commerce APIs
B. Use CPQAppHandler Methods
C. Use Cart Based APIs
D. Use EPC APIs

Antwort: A

25. Frage
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