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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Productivity and Collaboration10%- Chatter
  • 1. Feeds, groups, collaboration features
- Activity management
  • 1. Tasks, events, calendars
- Mobile and integrations
  • 1. Salesforce Mobile App capabilities
  • 2. AppExchange and third-party integrations
Topic 2: Data and Analytics Management17%- Reports and dashboards
  • 1. Report types, creation, customization
  • 2. Dashboard components and sharing
- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup
Topic 3: Sales and Marketing Applications10%- Sales Cloud features
  • 1. Opportunity management, stages, products, price books
  • 2. Lead management, conversion, assignment rules
- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
Topic 4: Automation15%- Process Automation
  • 1. Email alerts, field updates, tasks
  • 2. Flow Builder, approval processes
Topic 5: Object Manager and Lightning App Builder15%- Lightning App Builder
  • 1. Custom Lightning pages and components
  • 2. App navigation and customization
- Object customization
  • 1. Page layouts, record types, business processes
  • 2. Standard and custom objects, fields, relationships
Topic 6: Service and Support Applications10%- Case management
  • 1. Support processes and entitlements
  • 2. Cases, queues, assignment rules, escalation rules
- Knowledge and Communities
  • 1. Community configuration and access
  • 2. Knowledge base setup and usage
Topic 7: Agentforce AI8%- AI capabilities
  • 1. AI features and usage guidelines
  • 2. Agentforce setup and configuration
Topic 8: Configuration and Setup15%- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options
- Security and access
  • 1. Password policies and login access
  • 2. Profiles, permission sets, roles and sharing rules
- Company settings
  • 1. Default settings and organizational structure
  • 2. Fiscal year, business hours, currency management

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Salesforce Certified Administrator Sample Questions (Q19-Q24):

NEW QUESTION # 19
You can enable Chatter in your organization without updating to the new look and feel?

Answer: A


NEW QUESTION # 20
Users can be deleted from salesforce.com

Answer: A

Explanation:
Section: Volume B
Explanation/Reference:


NEW QUESTION # 21
Which information not captured on user record in Salesforce?

Answer: D


NEW QUESTION # 22
Select the option that is NOT true of the "stay in touch" feature in SFDC:

Answer: C

Explanation:
Section: Volume J


NEW QUESTION # 23
Who can submit an idea to Salesforce.com IdeaExchange?

Answer: C


NEW QUESTION # 24
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