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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the improvement of operations management- Analyse operations improvement strategies
  • 1. Benchmarking techniques
  • 2. Continuous improvement (Kaizen)
  • 3. Lean operations and waste reduction
- Analyse quality management and improvement
  • 1. Statistical process control
  • 2. Quality management approaches (TQM, Six Sigma)
Topic 2: Understand planning and control in operations management- Analyse inventory planning and control
  • 1. Inventory models and systems
  • 2. Just-in-time and lean principles
- Analyse forecasting and demand management
  • 1. Demand management approaches
  • 2. Forecasting methods
- Analyse capacity planning and control
  • 1. Aggregate planning
  • 2. Scheduling techniques
Topic 3: Understand the concept and scope of operations management- Analyse the role and activities of operations management in organisations
  • 1. Definitions of operations and operations management
  • 2. The extent of operations management in organisations
  • 3. Operations management in different types of organisations
- Critically assess the objectives and strategies of operations management
  • 1. The stages of development of operations strategy
  • 2. Top down and bottom up perspectives of operations strategy
  • 3. Order qualifying and order winning objectives
  • 4. From implementing to supporting to driving strategy
  • 5. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
Topic 4: Understand the design of operations management systems- Analyse the design of processes and capacity
  • 1. Capacity planning strategies
  • 2. Process types and layouts
- Analyse the design of goods and services
  • 1. Design for sustainability and lifecycle
  • 2. Product and service design considerations

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CIPS Operations Management Sample Questions (Q33-Q38):

NEW QUESTION # 33
An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?

Answer: A

Explanation:
4 is the only strategic decision listed here. The other options are 'operations decisions' rather than 'strategic'. Strategic decisions influence the direction the company is going in and may have an effect on the long-term strategy of the company. Operational decisions are about ensuring everything runs smoothly and the Five Rights are achieved. This is from p.4-6 of the study guide.


NEW QUESTION # 34
Which of the following do you need to know in order to work out the gross profit margin of an item? Select TWO

Answer: B,D

Explanation:
The formula for working out gross profit is (revenue - cost of goods sold) divided by revenue. Therefore 2 and 3 are correct. It's unlikely you will have to do any mathematical calculations in this exam, but if you do they'll be super easy and there is a calculator inbuilt into the system you can use. There's a couple of different cost formulas on p.78 but these will be familiar to you already from Level 4.


NEW QUESTION # 35
Which of the following situations would use a fixed-position layout?

Answer: A

Explanation:
Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.


NEW QUESTION # 36
Which of the following items created by an organisation are intangible? Select TWO

Answer: A,C

Explanation:
Legal Advice and a massage are intangible. This means you can't physically hold or see the item. There is a lot in this module on the differences between services and goods- it's important to remember that goods are tangible and services are intangible. P.56


NEW QUESTION # 37
Spotted Elephant Ltd is a confectionary manufacturer whose operations department is headed by Brian. Brian is looking into Total Quality Management and ways of implementing this in the factory. He is considering the introduction of Total Productive Maintenance. What would this involve?

Answer: A

Explanation:
2 is the correct answer. The Total Productive Maintenance approach is about ensuring machinery is always at fulloperating power. In order to do this, the machinery will need to be serviced more frequently. See p.109


NEW QUESTION # 38
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