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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Topic 2: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 3: Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components
Topic 4: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 5: Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Topic 6: Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q65-Q70):

NEW QUESTION # 65
Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Update SR reference
B. Delete message
C. Delete activity
D. Update resource member
E. Update resource manager

Answer: A,C,D

NEW QUESTION # 66
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You must make the changes using the Page Composer tool.
B. You can modify the workflow to update field values within the SR object.
C. You can send an e-mail notification to specified recipients.
D. You can generate tasks for the SR object from the workflow.
E. You can define the workflow to run when certain fields of the SR object are changed.
F. You will be required to code any new workflow actions in Groovy.

Answer: B,C,D,E

NEW QUESTION # 67
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A. Configure the self-registrations to restrict registration to only existing Contacts.
B. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
C. Configure your self-registrations so that they are automatically approved.
D. Disable the anonymous access option in your DCS application.

Answer: A,C,D

NEW QUESTION # 68
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
B. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
C. You can download large volumes of SR data from the Analytics interface.
D. You must retrieve large volumes of data through a REST API endpoint.

Answer: A,C

NEW QUESTION # 69
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Object triggers
B. Business objects
C. Object workflows
D. Pages
E. Themes
F. Templates
G. Languages
H. UI components

Answer: A,B,C,D,E,F

NEW QUESTION # 70
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