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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integration Across CX Solutions and SAP Business Suite40%- Integration between CX solutions
  • 1. Efficiency and personalization benefits
    • 2. Consistency across customer interactions
      - Integration with SAP Business Suite / S/4HANA
      • 1. Use cases and business scenarios
        • 2. Integration points and architecture
          Topic 2: Understanding the SAP Customer Experience Portfolio35%- Structure and components of SAP CX portfolio
          • 1. Marketing solutions
            • 2. Customer Data solutions
              • 3. Sales solutions
                • 4. Commerce solutions
                  • 5. Service solutions
                    - Unified offering for customer relationship enhancement
                    Topic 3: Articulating Value and Business Outcomes25%- Linking solutions to business goals
                    - Demonstrating impact on customer engagement
                    - Value proposition of integrated CX portfolio

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q25-Q30):

                    NEW QUESTION # 25
                    Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

                    Answer: D


                    NEW QUESTION # 26
                    Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

                    Answer: D


                    NEW QUESTION # 27
                    Which of the following is a feature of SAP Customer Data Platform?

                    Answer: B


                    NEW QUESTION # 28
                    Which of the following actions can you perform in SAP Customer Data Cloud?

                    Answer: D


                    NEW QUESTION # 29
                    What are some of the features of SAP Commerce Cloud?
                    Note: There are 3 correct answers to this question.

                    Answer: A,C,D


                    NEW QUESTION # 30
                    ......

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