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105. Frage
What types of policies can be created within CMDB Data Manager?
(Choose two options.)
Antwort: C,D
Begründung:
Retire and Archive are supported CMDB Data Manager policy types. A Retire policy manages the lifecycle transition of CIs that should no longer be considered active or operational. An Archive policy removes eligible records from active CMDB use while retaining them according to configured retention and restoration requirements.
CMDB Data Manager also supports other policy types, including Attestation, Certification, and Delete.
Together, these policies automate CI lifecycle management, validation, retention, and governed cleanup.
De-duplication is handled through duplicate-identification and remediation capabilities, such as de- duplication templates, tasks, and the Duplicate CI Remediator. It is not a CMDB Data Manager policy type.
Reconciliation is configured through the Identification and Reconciliation Engine and determines source authority and attribute update precedence; it is also not a Data Manager lifecycle policy.
Therefore, from the options provided, Retire and Archive are correct.
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106. Frage
A CMDB Administrator wants to improvedata quality related to the CSDM.
Which action should the Administrator take to meet this goal?
Antwort: B
Begründung:
To specifically improvedata quality related to CSDM, the most effective and prescribed action is to use theCSDM Data Foundations Dashboard. InServiceNow, this dashboard is purpose-built to assess and improveCSDM alignment, not just general CMDB hygiene.
The CSDM Data Foundations Dashboard focuses onservice modeling readiness, highlighting gaps such as missing service ownership, incomplete relationships between Business Applications and Application Services, unmanaged services, and misaligned lifecycle states. It providesGet Well Playbooksthat guide administrators through structured remediation using Analyze Data, Fix Data, and Govern Data plays-directly tied to CSDM outcomes.
Option C (default CMDB Health Dashboard) is valuable, but it measuresgeneric CMDB data quality dimensions(completeness, correctness, compliance) and does not specifically evaluateCSDM constructs or service modeling maturity. Option B (ServiceNow Health Scan) provides platform-wide configuration and performance recommendations, but it is not focused on CMDB or CSDM data quality.
Therefore, to improveCSDM-specific data quality, the administrator should use theCSDM Data Foundations Dashboard, makingOption Athe correct answer.
107. Frage
A customer wants their Business Services tied directly to infrastructure CIs without Application Services. This violates which CSDM principle?
Antwort: D
Begründung:
In CSDM, Business Services should depend on Application Services, not directly on infrastructure. This ensures proper service abstraction and layered modeling.
108. Frage
A Change Manager aims to streamline ITSM processes by automatically populating fields on the Change form when a CI is selected. The Configuration Management team ensures that the Change Group field is populated for all managed CIs.
As a result, which base system field on the Change form will be automatically populated after selecting a CI?
Antwort: C
Begründung:
In a mature Configuration Management implementation within ServiceNow, CI operational attributes are leveraged to automate Change Management workflows and reduce manual effort.
When a CI is selected on a Change record, ServiceNow evaluates the CI's Change Group attribute. If this field is populated on the CI, the platform automatically copies its value into the Change Group field on the Change form. This ensures that change ownership and governance are immediately aligned with the responsible technical team.
The Change Group is distinct from the Assignment Group, which is used primarily in Incident and Task routing. Managed by Group represents lifecycle ownership and is used by CMDB governance tools, while Approval Group controls approval workflows but is not auto-populated from CI selection.
This behavior demonstrates the value of accurate CI attributes: once populated consistently, they enable automatic field population, reduced manual errors, and faster processing across ITSM workflows.
109. Frage
A CMDB Administrator is reviewing the health of the CMDB and notices a large percentage of the Hardware CIs are missing serial numbers. The Administrator is concerned this may cause duplicate CIs and would like to resolve the issue in a timely manner.
What structured guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?
Antwort: B
Begründung:
In Data Foundations, "Insight" includes using dashboards and guided remediation to identify and fix issues that degrade CMDB trust. Missing serial numbers on Hardware CIs is a high-risk data quality issue because serial number is commonly used as a key identifier for uniqueness. When it is missing, identification and reconciliation become less reliable, increasing the likelihood of duplicate CI creation from Discovery, integrations, or manual entry.
ServiceNow provides structured, prescriptive guidance through the CMDB Data Foundations Dashboard Playbooks. These playbooks are designed specifically to help administrators move from a dashboard finding (for example, low uniqueness or incomplete key identifiers) to a repeatable remediation approach. They typically guide you to: confirm the scope of impacted CI classes, validate which sources should populate serial number (Discovery, integrations, import sets, vendor feeds), verify mapping and transformation logic, and then remediate existing records while putting controls in place to prevent recurrence.
Option B focuses on CMDB Health Dashboard guidance, which is helpful for health scoring and rules, but the question explicitly references a data foundations-type remediation need tied to data completeness of key identifiers and timely resolution using structured guidelines. Options A and D are CSDM-focused and do not directly address CI identifier population and duplication risk in the CMDB ingestion context. Therefore, the structured guidelines to troubleshoot and resolve missing serial numbers in a Data Foundations context are the CMDB Data Foundations Dashboard Playbooks.
110. Frage
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