ITILFND_V4 Actual Test - Exam ITILFND_V4 Overview

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
The Four Dimensions of Service Management	- Value Streams and Processes - Information and Technology - Partners and Suppliers - Organizations and People
ITIL Service Value System (SVS)	- Continual Improvement - Service Value Chain - Governance - Practices Overview - Guiding Principles
Service Management Key Concepts	- Service Relationships - Value and Value Co-creation - Service Offerings

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EXIN ITIL 4 Foundation Sample Questions (Q249-Q254):

NEW QUESTION # 249
Which is included in the purpose of the 'change enablement' practice?

A. Record and report selected changes of state
B. Ensure that risks have been properly assessed
C. Make new and changed services available for use
D. Plan and manage the full lifecycle of all IT assets

Answer: B

NEW QUESTION # 250
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?

A. Service request management
B. Incident management
C. Service level management
D. Problem management

Answer: A

NEW QUESTION # 251
Which is a purpose of the 'relationship management' practice?

A. To be the entry point and single point of contact for the service provider with all of its users
B. To systematically observe services and service components
C. To identify, analyze, monitor, and continually improve links with stakeholders
D. To protect the information needed by the organization to conduct its business

Answer: C

NEW QUESTION # 252
What is the expected outcome from using a service value chain?

A. The application of practices
B. Service value streams
C. Value realization
D. Customer engagement

Answer: C

Explanation:
Explanation/Reference:

NEW QUESTION # 253
What includes governance as a component?

A. Practices
B. The guiding principles
C. The service value chain
D. The service value system

Answer: D

NEW QUESTION # 254
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