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| Section | Objectives |
|---|---|
| Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
| Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
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NEW QUESTION # 75
An organization wants development teams to receive fast feedback about design flaws and security weaknesses as early as possible in the software lifecycle.
Which approach BEST supports this?
Answer: B
Explanation:
Shifting left means moving testing, security, and quality activities earlier in the development flow.
Defects found early are far cheaper and quicker to correct, and early feedback prevents flawed work from progressing through the value stream, supporting both fast development and assured conformance.
NEW QUESTION # 76
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
Answer: A
Explanation:
Value realization is shown when the CRM directly supports business goals. Using data analytics to sell more products (1) increases revenue, and sending quick, personalized responses to enquiries (2) improves customer experience. These directly demonstrate value creation for the sales team.
NEW QUESTION # 77
An organization has recently received feedback from its employees that many key applications are missing important functionality or are too difficult to use.
How can the 'software development and management' practice help address the situation?
Answer: C
Explanation:
The software development and management practice ensures that applications are designed, built, and maintained to meet both current and evolving business needs. By continuously aligning applications with organizational requirements and quality criteria, it helps ensure that software remains usable, functional, and fit for purpose, directly addressing issues of missing functionality and poor usability.
NEW QUESTION # 78
An organization decomposes a monolithic application into independently deployable components with well-defined interfaces.
Which benefit is MOST relevant to high-velocity IT?
Answer: A
Explanation:
A loosely coupled architecture allows individual components to be developed, tested, and deployed without coordinating a release of the entire system. This reduces dependencies between teams, shortens lead time for changes, and limits the impact of failures to smaller parts of the service.
NEW QUESTION # 79
A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?
Answer: C
Explanation:
Service level management is the practice responsible for setting clear business-based targets for service levels and ensuring that delivery is assessed and managed against them. Response times, availability targets, and support hours are classic service level concerns.
NEW QUESTION # 80
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