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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: OmniScript | 27% | - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment - Identify business process step requirements and map them to OmniScript Components required to implement them |
| Topic 2: Data Tools | 23% | - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Design Integration Procedures and related Omnistudio Data Mappers |
| Topic 3: FlexCards | 23% | - Design FlexCards to ensure they meet customer requirements/needs - Explain the capabilities, use cases, and purpose of using FlexCards - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) |
| Topic 4: Best Fit Solutioning | 27% | - Create fit/gap analyses between requirements and OmniStudio capabilities - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Map process requirements to OmniStudio capabilities and explain the interaction between them |
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NEW QUESTION # 128
A Consultant is working on a project that involves using OmniStudio tools to design solutions that meet customer business requirements. The solutions need to be maintainable, scalable, and contribute to long-term customer success. Which OmniStudio tool should the Consultant use to display data and launch actions?
Answer: B
Explanation:
FlexCards are designed to display data from Salesforce or external sources and launch actions such as OmniScripts, Integration Procedures, or other system interactions.
FlexCards provide a reusable, scalable UI component that aligns with the requirements of maintainability and long-term success.
NEW QUESTION # 129
Which OmniStudio tool would a consultant use to perform multi-step numeric calculations, such as computing an insurance premium based on several weighted factors and lookup values?
Answer: A
Explanation:
Calculation Procedures (often paired with Calculation Matrices for lookup-based values) are designed specifically for performing complex, multi-step numeric calculations such as premium rating.
NEW QUESTION # 130
Which three use cases should be implemented using Calculation Procedures and matrices?
Choose 3 answers
Answer: A,C,D
Explanation:
Calculation Procedures & Matrices are used to perform complex calculations based on input data and predefined rules. They are suitable for use cases that involve pricing, rating, scoring, or eligibility determination. Therefore, the use cases that should be implemented using Calculation Procedures & Matrices are:
* Use a house's address, size, and age of the building to determine an insurance premium. (This involves rating based on multiple factors)
* Use location and past usage to determine the monthly cost for an energy product. (This involves pricing based on variable inputs)
* Use risk factors for an insured item to determine different insurance product options. (This involves scoring and eligibility based on criteria) The use cases that should not be implemented using Calculation Procedures & Matrices are:
* Use rules to determine eligible insurance products based on a house's address and age of the building.
(This can be done using Business Rules Engine or OmniScript logic)
* Use the product color and capacity to determine the price of a product. (This can be done using simple formulas or lookup tables)
NEW QUESTION # 131
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can seekey details at a glance. How the technician also needs to sometimes access a list of past service dates for each product. Which two FlexCards features should the consultant recommend to meet this requirement? Choose 2 answers
Answer: A,D
Explanation:
The two FlexCard features that the consultant should recommend to meet this requirement are:
Flyouts and Responsive property. A Flyout is a pop-up window that can display additional information or actions for a FlexCard. The consultant can use a Flyout to show the list of past service dates for each product, without cluttering the main FlexCard. The Responsive property is a property that determines how a FlexCard adapts to different screen sizes and orientations. The consultant can enable the Responsive property to make the FlexCard display well on mobile devices, such as tablets or phones
NEW QUESTION # 132
A Salesforce Omnistudio Consultant is tasked with integrating Salesforce Knowledge into an Omniscript to allow users to search and view Salesforce Knowledge Articles. What must be enabled in the organization for the consultant to activate Knowledge in an Omniscript?
Answer: A
Explanation:
Salesforce Knowledge (A) must be enabled in the org to allow OmniScripts to retrieve and display Knowledge Articles.
Once Salesforce Knowledge is activated, OmniScripts can fetch Knowledge Articles using DataRaptors or Integration Procedures and display search results dynamically based on user inputs.
NEW QUESTION # 133
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