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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Core AI concepts for customer engagement
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
Predictive Routing (GPR) Implementation40%- Getting started and prerequisites
- Testing, validation, and deployment
- Data preparation and model training
- Performance monitoring and reporting
- Configuration and setup of GPR
Predictive Engagement (GPE) Implementation45%- Defining customer segments and engagement strategies
- Optimization and continuous improvement
- Setup and configuration basics
- Creating and managing action maps
- Agent experience and real-time insights

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The modern Genesys world is changing its dynamics at a fast pace. With the Genesys GCX-AI-GPE certification, you can learn these changes and stay updated all the time. There are other countless Cloud CX AI-GPE and GPR Certification (GCX-AI-GPE) certification exam benefits that you can gain after passing the exam. The prominent Cloud CX AI-GPE and GPR Certification (GCX-AI-GPE) certification exam benefits are validation of skills, more career opportunity, salary increment, and the opportunity to become a member of the Genesys community.

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q89-Q94):

NEW QUESTION # 89
Which two types of data are commonly collected through GPE web tracking?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 90
Why would a user analyze a Segment Report in Predictive Engagement?
Response:

Answer: D


NEW QUESTION # 91
A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:

Answer: A


NEW QUESTION # 92
Which setting in an action map defines the visitor audience eligible for engagement?
Response:

Answer: A


NEW QUESTION # 93
Which are valid actions to take after completing a successful GPR test?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 94
......

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