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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 2
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 3
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 4
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 5
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 6
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 7
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 8
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 9
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 10
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.

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Apple Device Support Exam Sample Questions (Q93-Q98):

NEW QUESTION # 93
You plan to erase and reinstall macOS. You want to preserve the Mac computer ' s network settings, which aren't backed up.
What should you do before you start to erase?

Answer: C

Explanation:
Erasing and reinstalling macOS deletes user accounts, files, and network settings from the Mac. Apple therefore recommends backing up any files that must be preserved and recording the current network configuration before the erase begins. This makes option D correct. Startup Disk does not provide a feature for exporting a network-settings profile, and Setup Assistant cannot recover settings that were not backed up or otherwise preserved. There is also no standard macOS restore option named "Preserve all data" when the startup volume is being erased. Recording details such as Wi-Fi, Ethernet, DNS, proxy, or other required network information makes it easier to reconnect after macOS is reinstalled. A current data backup protects the user's files, while the written network settings preserve configuration information that the erase would otherwise remove.


NEW QUESTION # 94
Which two types of Activation Lock are available to organizations?

Answer: A,D

Explanation:
Activation Lock is a feature that prevents unauthorized use of an Apple device after it has been erased. It is enabled automatically when a user turns on Find My on their device. However, for devices that are owned or managed by an organization, there are two types of Activation Lock available: device-linked and user-linked.
Device-linked Activation Lock requires Apple School Manager, Apple Business Manager, or Apple Business Essentials and an MDM solution. It allows the MDM solution to control turning Activation Lock on and off through server-side interactions, without depending on the user's Apple ID or Find My settings. The MDM solution creates and sends a bypass code to Apple servers when it needs to lock or unlock the device.
User-linked Activation Lock requires the user to have a personal Apple ID (not a Managed Apple ID) and to turn on Find My on their device. This method allows the user to lock an organization-linked device to their personal Apple ID if the MDM solution has allowed Activation Lock. The MDM solution should request and store a bypass code from the device before allowing the user to turn on Activation Lock. This bypass code can be used to turn off Activation Lock remotely with MDM, or directly on the device, if the user is unable to authenticate with their Apple ID. References:
* Activation Lock on Apple devices - Apple Support
* Activation Lock: How Apple Admins Can Manage It - Kandji
* Disable Activation Lock on Apple devices with Intune


NEW QUESTION # 95
Which feature isn't available with a Managed Apple Account?

Answer: D

Explanation:
A Managed Apple Account, created by organizations via Apple Business Manager or Apple School Manager, is designed for institutional use and has restricted features compared to a personal Apple Account. While Managed Apple Accounts support iCloud services like iCloud Drive and iCloud Keychain for productivity and security, they do not include access to the Health app or Health data syncing. This limitation exists because Health data is personal and not relevant to organizational management, which focuses on work- related functionality.
* Option A (iCloud Keychain) is available for password management in managed environments.
* Option B (iCloud Drive) is supported for file storage and collaboration.
* Option C (News) may be restricted in some configurations, but it's not inherently unavailable with Managed Apple Accounts.
* Option D (Health) is unavailable because it's tied to personal health tracking, not organizational use.
This is documented in Apple's "Managed Apple Accounts" guide(support.apple.com/guide/apple- business-manager), which outlines supported features as of 2025.


NEW QUESTION # 96
Match the startup icons on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

Answer:

Explanation:


NEW QUESTION # 97
Where in Settings can you review configuration profiles?

Answer: B

Explanation:
Configuration profiles (e.g., MDM settings) are reviewed in Settings > General > VPN & Device Management on iOS. This section lists installed profiles, allowing users to view or remove them (if permitted).
* Option A: Privacy & Security handles app permissions, not profiles.
* Option B: No "Profiles > Remote Management" exists.
* Option D: Profiles aren't under Privacy & Security.
References: Apple Support - " Manage configuration profiles on iPhone " (support.apple.com/HT202030).


NEW QUESTION # 98
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