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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Service Value System	25%	- Governance - Continual Improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System
ITIL Guiding Principles	15%	- Collaborate and promote visibility - Focus on value - Keep it simple and practical - Start where you are - Progress iteratively with feedback - Optimize and automate - Think and work holistically
Key Concepts of Service Management	20%	- Service relationships: service providers, consumers, stakeholders - Products and services - Value, outcomes, costs and risks
ITIL Practices	25%	- Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
Key Concepts of ITIL 4	15%	- Organizations, people and culture - Value streams and processes - Information and technology - Partners and suppliers

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EXIN ITIL 4 Foundation Sample Questions (Q68-Q73):

NEW QUESTION # 68
What is the purpose of the `deployment management' practice?

A. To ensure services achieve agreed and expected performance
B. To move new or changed components to live environments
C. To make new or changed services available for use
D. To set clear business-based targets for service performance

Answer: B

NEW QUESTION # 69
What is the purpose of the 'deployment management' practice?

A. To move new or changed components to live environments
B. To plan and manage the full lifecycle of all IT assets
C. To protect the information needed by the organization to conduct its business
D. To make new and changed services and features available for use

Answer: A

NEW QUESTION # 70
Which of the following is the MOST important for effective incident management?

A. Collaboration tools and techniques
B. A variety of access channels
C. Balanced scorecard review
D. Automated pipelines

Answer: A

NEW QUESTION # 71
Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

A. Executing improvement actions
B. Defining the improvement plan
C. Understanding the business mission
D. Performing baseline assessments

Answer: D

NEW QUESTION # 72
What is a user?

A. The role that defines the requirements for a service
B. The role that authorizes budget for service consumption
C. The role that directs and controls an organization
D. The role that uses services

Answer: D

NEW QUESTION # 73
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