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| Section | Objectives |
|---|---|
| Build and Configure AI Agents in Copilot Studio | - Configuring actions, plugins, and connectors - Using generative AI and prompt engineering in Copilot Studio - Creating and configuring copilots and topics |
| Deploy, Monitor, and Optimize AI Agents | - Iterative improvement and lifecycle management - Monitoring performance and analytics - Publishing and deploying copilots |
| Plan and Design Copilot Studio AI Agents | - Selecting Copilot Studio capabilities and architecture approach - Requirements analysis for AI agent solutions - Designing conversation flows and agent behavior |
| Governance, Security, and Compliance | - Environment management in Power Platform - Data protection and responsible AI practices - Managing access control and authentication |
| Integrate External Systems and Data Sources | - Using Power Automate for workflow orchestration - Connecting Azure services and APIs - Integrating Dataverse and Power Platform components |
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NEW QUESTION # 32
A company must enable an agent in Copilot Studio to execute operations exposed by an external MCP server.
The MCP server publishes callable tools and requires authentication.
The agent must be able to invoke MCP tools during conversations.
You need to configure MCP tools so the agent can execute MCP tool calls.
What should you do?
Answer: D
Explanation:
To best configure the Model Context Protocol (MCP) tools so the agent can successfully invoke operations, you should configure OAuth 2.0 authentication.
Reference:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/mcp-add-existing-server-to-agent
NEW QUESTION # 33
A company has an existing custom connector that is approved and available in the environment. A builder wants an agent in Copilot Studio to call the connector during a conversation to retrieve information from an internal system.
To meet the business needs, the solution must meet the following requirements:
The agent must make the connector available for topic steps.
The agent must run the connector call with a valid connection.
The connector call must receive the required input values at runtime.
You need to configure the agent so the custom connector can be used as a tool.
What should you configure for each requirement? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 34
A team is developing an agent in Copilot Studio and wants to evaluate its behavior before expanding access.
The team needs a repeatable, consistent method to test the agent using predefined interactions.
You need to ensure that agent responses can be evaluated consistently across multiple test runs.
What should you do?
Answer: A
Explanation:
Defining test sets of prompts and expectations is the correct and recommended action to take.
Microsoft Copilot Studio includes a built-in feature specifically designed for this purpose called Agent Evaluation. This framework replaces subjective spot-checking with automated, scalable regression testing to ensure your agent behaves safely and consistently before you expand user access.
Reference:
https://techcommunity.microsoft.com/blog/copilot-studio-blog/agent-evaluation-in-microsoft-copilot-studio-is-now-generally-available/4507392
NEW QUESTION # 35
You need to add Fabrikam Inc. ' s MCP servers as a tool so the agent can perform the required operations during conversations.
Which setting should you configure for each requirement? To answer, move the appropriate settings to the correct requirements. You may use each setting once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
PartsOps per-user authentication # OAuth 2.0; WarrantyRules shared team credential # API key; Tool- selection context # Configure a server description that explains the MCP server ' s role.
Comprehensive and Detailed Explanation From Microsoft AB-620 Study Guide: The authentication choices must follow the identity requirements of each server. PartsOps performs attributable actions, including parts-request creation, so OAuth 2.0 is the appropriate mechanism for individual users to authorize access without sharing their credentials with the agent. That preserves user context and supports accountability for each transaction. WarrantyRules is explicitly read-only and uses a key shared by the agent team; it should therefore be configured with API-key authentication using the required header or query parameter. Applying the same authentication method to both servers would contradict the stated server designs. Authentication alone does not tell the orchestrator when a server is relevant. A concise, discriminating server description should identify PartsOps as the source for availability checks and parts- request creation and WarrantyRules as the source for warranty validation. Copilot Studio uses the names and descriptions of agents, topics, tools, and knowledge sources during generative orchestration. Accurate metadata reduces accidental calls, prevents the wrong server from handling a request, and makes the multi- agent plan more predictable during testing. Study Guide alignment: Integrate and extend agents in Copilot Studio > Add tools to agents > Configure MCP tools.
NEW QUESTION # 36
Case Study 2 - Fabrikam Inc.
Background
Fabrikam Inc. is a Canada-based manufacturer with a growing service organization that supports field technicians and internal operations teams. Fabrikam Inc. plans to launch a new internal agent solution named Operations Concierge to reduce time spent searching policy content, retrieving operational metrics, and executing routine transactions.
The agent will be used by three groups:
- Service coordinators who triage incoming service requests
- Field technicians who need guided procedures and parts availability
- Operations managers who monitor KPIs and exceptions
The agent solution must work in real-world operational conditions. Users often ask questions mid- call with a customer or while coordinating parts shipments. The agents require quick, reliable outcomes. As a result, Fabrikam Inc. requires the solution to:
- Provide grounded answers with traceability when it provides guidance.
- Retrieve real-time metrics when users ask for operational status.
- Execute authenticated updates when users initiate a flow (such as creating a parts request).
Fabrikam Inc. also expects the solution to be maintained by multiple makers and developers across the year. The company has experienced duplicated logic and inconsistent behavior across different agents. This project emphasizes reuse, governance, and maintainability across teams.
Current environment
Fabrikam Inc. runs three Microsoft Power Platform environments for agent development and release: Dev, Test, and Prod.
The team plans to build the agent and validate it in Dev and Test, then promote to Prod by using a controlled release process that supports repeatable deployments.
Fabrikam Inc. already has two assets the team wants to reuse:
- A partially completed Copilot Studio agent named Service Desk Agent, used by IT to create internal tickets and route requests
- A Microsoft Foundry agent created by a central AI team that performs specialized summarization and classification for long-form text (for example, summarizing call transcripts into an incident narrative) Fabrikam Inc. also has operational and knowledge data sources:
- A curated policy library (internal SOPs, service warranty rules, escalation criteria, and standard operating procedures)
- A set of indexed documents and procedures in an Azure AI Search service that supports vector search for the policy library
- A Microsoft Fabric workspace that includes a semantic model used by operations leadership for reporting Business requirements Fabrikam Inc. requires Operations Concierge to meet the following business requirements:
- Traceability requirement: When the agent provides policy guidance or procedural recommendations, users must be able to see where the answer came from.
- Metrics requirement: When users ask about service performance (backlog, SLA risk, parts shortages, dispatch delays), the solution must return up-to-date metrics in a structured format that operations managers can use in weekly reviews.
- Transaction requirement: The solution must support authenticated updates initiated during conversations, including creating a parts request and updating a service case status.
In addition, Fabrikam Inc. wants to avoid duplicating common assets across agents:
- The team must reuse the same set of escalation topics, MCP tool definitions, and a standard safety disclaimer across three different agents.
- Only the platform engineering group as allowed to edit shared assets. However, all agent authors must be able to use them.
Technical requirements
The Fabrikam Inc. solution architecture uses a multi-agent approach so that specialist responsibilities are isolated and can evolve independently.
The Operations Concierge (primary agent) must coordinate the following specialist capabilities:
- Policy and procedure Q&A: Use an enterprise knowledge source that supports indexed retrieval across the curated policy library and service procedures.
- Operational metrics: Delegate metric queries to a Fabric Data Agent that reads governed business data through the Fabric semantic model.
- Authenticated updates: Use tools exposed by an existing internal Model Context Protocol (MCP) server that provides transactional operations for the service organization.
- Specialized processing: Delegate summarization and classification requests to an existing Microsoft Foundry agent.
Fabrikam Inc. will onboard two MCP servers as tools:
- PartsOps MCP server: exposes tools for parts availability checks and parts request creation.
The server requires per-user authentication because actions must be traceable to the requesting user.
- WarrantyRules MCP server: exposes a read-only tool for validating warranty coverage. The server uses an API key shared by the agent team.
Fabrikam Inc. has also defined a collaboration requirement with the existing Service Desk Agent:
- The primary agent must delegate IT-specific requests to the existing Service Desk Agent rather than reimplement ticket creation logic.
Finally, Fabrikarn Inc. plans to support a partner integration:
- For shipment tracking inquiries, Fabrikam Inc. will delegate to a partner-provided agent that is only available through a standardized agent-to-agent endpoint.
Issues and constraints
During early testing, Fabrikam Inc. found three recurring problems:
- Makers are copying and modifying the same components across agents, resulting in inconsistent disclaimers and duplicated tools.
- Users can obtain a correct answer, but the response is not consistently traceable to a source when the agent uses knowledge.
- The primary agent can route some requests, but specialist capabilities are not consistently delegated (for example, some metric questions are answered generatively instead of being routed to the Fabric Data Agent).
You are part of the engineering team responsible for correcting the design and configuration to meet the preceding requirements and constraints.
You need to enable collaboration requirements for Operations Concierge.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: A,B
Explanation:
Publish the Service Desk Agent and Enable "allow connections from other agents" on the Service Desk Agent are the correct actions to take.
To enable agent-to-agent delegation (also known as sub-agents or orchestrating multiple agents) in Microsoft Copilot Studio, the secondary agent must be explicitly configured to accept hand-offs and then be made live.
Enable "allow connections from other agents": This setting acts as the security and architecture toggle. It exposes the Service Desk Agent's capabilities, topics, and actions so that a primary orchestrator agent can discover and communicate with it.
Publish the Service Desk Agent: A Copilot Studio agent cannot be called or utilized by another system or agent until its latest configuration and logic are compiled and made live via publishing.
Scenario:
Fabrikam Inc. plans to launch a new internal agent solution named Operations Concierge to reduce time spent searching policy content, retrieving operational metrics, and executing routine transactions.
Fabrikam Inc. already has two assets the team wants to reuse:
*-> A partially completed Copilot Studio agent named Service Desk Agent, used by IT to create internal tickets and route requests Fabrikam Inc. has also defined a collaboration requirement with the existing Service Desk Agent:
The primary agent must delegate IT-specific requests to the existing Service Desk Agent rather than reimplement ticket creation logic.
Reference:
https://learn.microsoft.com/en-us/answers/questions/5887259/why-does-invoking-an-existing-copilot-agent-added
NEW QUESTION # 37
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