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Microsoft AB-620 Exam Syllabus Topics:

SectionWeightObjectives
Plan and Configure Agent Solutions30-35%- Plan agent solutions
  • 1. Design agents for internal or external audiences
  • 2. Plan reusable agent components
  • 3. Plan channels and deployment
  • 4. Plan identity strategy
  • 5. Plan responsible AI strategy
  • 6. Evaluate security and governance considerations
  • 7. Plan integration with enterprise systems
Integrate and Extend Agents in Copilot Studio40-45%- Build advanced agent solutions
  • 1. Design and implement multi-agent solutions
  • 2. Create agent flows
  • 3. Configure actions and tools
  • 4. Implement human-in-the-loop workflows
  • 5. Automate computer-use and orchestration scenarios
- Integrate agents with enterprise systems
  • 1. Integrate with Microsoft Foundry and Azure services
  • 2. Use connectors and custom connectors
  • 3. Configure Azure AI Search and enterprise knowledge sources
  • 4. Implement Model Context Protocol (MCP)
  • 5. Integrate REST APIs and external services
Test and Manage Agents20-25%- Monitor and manage agent solutions
  • 1. Implement governance and security controls
  • 2. Monitor agent flows and performance
  • 3. Use Power Platform pipelines and ALM processes
  • 4. Test and validate agent behavior
  • 5. Apply responsible AI practices
  • 6. Manage deployments and environments

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Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions (Q63-Q68):

NEW QUESTION # 63
You deploy an agent in Microsoft Copilot Studio that triggers a cloud flow to update customer records in Microsoft Dataverse.
You observe the following after deploying the agent:
Several runs fail because of a temporary authentication issue.
The flow continues to trigger and generate additional failed runs.
You must:
Stop additional failed executions while troubleshooting.
Process a failed execution after resolving the authentication issue.
Validate whether the most recent executions succeeded immediately after resolution.
You need to use the appropriate monitoring and management actions to restore normal flow operation and validate successful execution.
Which action should you perform for each requirement?

Answer:

Explanation:


NEW QUESTION # 64
A company configures an agent flow that interacts with multiple systems to complete user requests.
The company must integrate external services, retrieve data, and notify users as part of the same automated flow run. To support this scenario, the agent flow must be able to do the following:
Call an external API.
Retrieve stored data from a supported internal data source.
Send a Teams message.
You need to select a connector or action type for each requirement.
What should you use? To answer, move the appropriate connectors or actions to the correct requirements.
You may use each connector or action once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
* Call an external API # Make an HTTPS request
* Retrieve stored data from a supported internal data source # Add a standard connector
* Send a Teams message # Add a standard connector
The HTTP action is appropriate for calling an external REST API directly. Supported internal systems should be accessed through their available Power Platform connectors. The Microsoft Teams connector is also a standard connector and provides actions such as Post message in a chat or channel . Because selections may be reused, Add a standard connector applies to both the internal-data and Teams requirements.


NEW QUESTION # 65
A company is building an agent in Copilot Studio.
The agent must meet the following requirements:
Responses must be grounded in approved internal content.
The agent must be able to retrieve information from configured data sources in a topic.
You need to configure the agent so that topic responses are grounded from custom data sources.
What should you configure?

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Microsoft AB-620 Study Guide: A generative answers node inside the topic is the correct place to retrieve from configured knowledge sources for that specific conversational path. The node can use the user ' s message as input, search designated sources, and generate a grounded response from the retrieved content. Topic-level sources can override the broader agent-level set, which is useful when the topic must restrict itself to approved data. A custom prompt that merely instructs the model to use company information does not create or enforce a retrieval connection. Increasing the response limit affects length, not grounding. Analytics measures usage after the fact and cannot supply knowledge.
Adding SharePoint only at agent level is unnecessarily narrow and would not satisfy the requirement for custom sources configured within the topic. The builder should enable Search only selected sources when strict scoping is required and turn off general knowledge if no ungrounded fallback is allowed. Testing should inspect both the answer and the resource details to confirm that the intended source supplied the evidence.
Study Guide alignment: Plan and configure agent solutions > Configure topics > Configure generative answers node; Configure advanced agent responses with custom knowledge sources.


NEW QUESTION # 66
A company is building an agent that uses an agent flow to retrieve data from an external system and return structured output.
The company needs to create a flow that the agent can invoke to process requests and return results. To support this business need, the flow must meet the following requirements:
Accept parameters from the agent.
Execute an action to retrieve data from the database.
Ensure the agent receives the relevant output information.

Answer:

Explanation:

Explanation:
1. Create a new agent flow; 2. Define input values; 3. Add the database connector action and configure its connection; 4. Define output values returned to the agent; 5. Test the flow run.
Comprehensive and Detailed Explanation From Microsoft AB-620 Study Guide: The flow container must exist before its interface and implementation can be configured. Inputs are defined early so the agent has a typed contract for the values it will pass, such as an account ID or search criterion. The connector action then uses those inputs to query the database through a valid connection. Output parameters are mapped from the connector result so the calling agent receives only the relevant structured values rather than an opaque internal payload. Testing comes last because it validates the completed contract, connection, query, transformation, and returned output together. Omitting output definitions is a common reason an agent receives blank or unusable data even though the connector action itself succeeded. Input and output names should be descriptive, types must agree on both sides, and sensitive fields should be excluded unless genuinely required. After the flow passes direct tests, add or publish it as a tool and verify the end-to-end conversation path, including invalid input, empty-result, authentication, and timeout scenarios. Study Guide alignment: Plan and configure agent solutions > Create and monitor agent flows in Copilot Studio > Create an agent flow; Add input and output parameters.


NEW QUESTION # 67
You need to configure the agent in Copilot Studio to use internal and external partner knowledge sources to answer user questions about the airline services.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer: A,C

Explanation:
A . Use a Microsoft Graph connector to index the partner's travel advisory content. Microsoft 365 Copilot connectors-formerly called Microsoft Graph connectors-index non-Microsoft enterprise content into Microsoft Graph, making it available for semantic knowledge grounding and citations. Microsoft Learn: Copilot connectors D . Add the internal policy documents as a knowledge source. The SharePoint PDFs and policy documents should be connected as agent knowledge so generative answers can retrieve and summarize the relevant content. This is scalable and avoids manually maintaining document-specific topics. Microsoft Learn: SharePoint knowledge sources B violates the requirement to avoid manually authored Q&A topics. C could produce ungrounded responses from unapproved public sources and would not satisfy the airline's accuracy, security, or compliance requirements.


NEW QUESTION # 68
......

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