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Microsoft MB-280 Exam Syllabus Topics:

SectionObjectives
Topic 1: Implement security and governance- Field and record security
  • 1. Access control and sharing rules
    • 2. Field-level security profiles
      - Security model
      • 1. Security roles and privileges
        • 2. Business units and teams
          Topic 2: Manage Dataverse and customer data- Dataverse data model
          • 1. Tables and relationships
            • 2. Columns and data types
              - Data management
              • 1. Duplicate detection and data quality
                • 2. Data import and export
                  Topic 3: Configure Dynamics 365 Customer Experience applications- Configure model-driven apps
                  • 1. App navigation and sitemap configuration
                    • 2. Forms, views, and dashboards customization
                      - Customize user experience
                      • 1. Business rules and business process flows
                        • 2. Command bar customization
                          Topic 4: Configure automation and integrations- Integration scenarios
                          • 1. Plugin and extension overview
                            • 2. Integration with other Dynamics 365 apps
                              - Power Platform automation
                              • 1. Business process automation scenarios
                                • 2. Power Automate flows for Dynamics 365

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                                  Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q46-Q51):

                                  NEW QUESTION # 46
                                  The product development team for a toy company creates a new remote-control toy.
                                  You need to create the necessary records and record relationships to sell the product for a newly deployed Dynamics 365 Sales system.
                                  Which five records and/or components should you configure in sequence? To answer, move the five appropriate records and/or components from the list of records and components to the answer are a. Arrange the five records and/or components in the correct order.
                                  NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

                                  Answer:

                                  Explanation:


                                  NEW QUESTION # 47
                                  You are using a forecast template.
                                  You must configure the forecast by territory.
                                  You need to configure the forecast parameters.
                                  Which parameter should you configure?

                                  Answer: B

                                  Explanation:
                                  Define a forecast model
                                  Define the entities that must be used to generate the forecast.
                                  1. In the General step of the Forecast configuration page, define the fields that should be used for the forecast.
                                  [Steps 2 to 6 omitted]
                                  7. Select a Rollup to hierarchy relationship.
                                  This step establishes a relationship between the rollup and hierarchy entities. Each forecast template starts with a default rollup to hierarchy relationship:

                                  Choose different values to support your organization's specific requirements if needed.
                                  Note: Select a template
                                  The fastest way to create a forecast is to use a template. The template that you select defines how the forecast groups data.
                                  On the Forecast configurations page, select one of the following templates:
                                  Org chart forecast: Rollup columns and projections are based on your organization's reporting structure. This template uses the Manager field of the User entity for the hierarchy.
                                  Product forecast: Rollup columns and projections are based on the product hierarchy.
                                  *-> Territory forecast: Rollup columns and projections are based on the sales territory hierarchy.
                                  Reference:
                                  https://learn.microsoft.com/en-us/dynamics365/sales/define-general-properties-scheduling-forecast


                                  NEW QUESTION # 48
                                  Which entity must be configured before creating a Product Family in Dynamics 365 Sales?

                                  Answer: A


                                  NEW QUESTION # 49
                                  A company uses Microsoft SharePoint document management in Dynamics 365 Sales to store contracts.
                                  The company wants only the contracts team to have access to the documents. The contracts team has a custom security role.
                                  You need to restrict privileges to secure the documents.
                                  What should you do?

                                  Answer: C

                                  Explanation:
                                  * Since the company uses Microsoft SharePoint for document storage, access to documents is controlled through SharePoint permissions rather than Dynamics 365 security roles.
                                  * To restrict document access to only the contracts team, you should update the users list in the SharePoint site where the documents are stored. This involves configuring SharePoint permissions to ensure that only the contracts team (or a specific SharePoint group associated with them) has access to the document library where contracts are stored.


                                  NEW QUESTION # 50
                                  You use business process flows for all Dynamics 365 opportunities. Some opportunities are closed before business process flow durations are calculated. You need to ensure that business process flow duration values are calculated.
                                  Solution: On the last stage of the business process flow, select Finish.
                                  Does this meet the goal?

                                  Answer: A


                                  NEW QUESTION # 51
                                  ......

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